Data Center Facilities Manager Technology - Infrastructure Ashburn Regular

ByteDance; Ashburn (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

ByteDance is seeking a Data Center Facility Manager in Ashburn, VA to lead a team responsible for uptime, safety, and efficiency of critical infrastructure. You will govern maintenance with partners, manage budgets, and drive continuous improvement across power and cooling systems.

The role requires 5+ years in critical infrastructure operations, deep knowledge of data center standards, and strong leadership to coordinate cross-functional teams and vendors.

Qualifications

• Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• 5+ years of experience in critical infrastructure operations (Data Centers, Semiconductor Fabs, or Power Plants).
• Deep understanding of data center tiering standards (TIA-942 Rated 3/4, Uptime Tier III/IV), Power Redundancy (2N, N+1 distributed), and Cooling Redundancy (Concurrent Maintainability).
• Proven track record of managing high-risk change management (MOPs/SOPs/EOPs) and conducting RCA for complex electrical/mechanical failures.
• Strong practical knowledge of Megawatt-class Diesel Generators, Static/Rotary UPS, Medium/Low Voltage Switchgears, Chillers, Cooling Towers, CRAH/AHU units, and BMS/EPMS systems.

Responsibilities

• Lead, mentor, and develop a high-performing team of data center facility operation engineers and technicians; build a culture of accountability, safety, and continuous improvement.
• Manage shift planning, resource allocation, and succession planning to ensure 24/7 technical coverage.
• Accountable for site uptime and strict adherence to SLAs; serve as escalation point for major site incidents.
• Establish, audit, and govern maintenance programs of colocation partners to ensure high-quality preventive/corrective maintenance.
• Oversee RCA and CAPA for critical infrastructure failures, ensuring lessons are institutionalized globally.
• Manage colocation/vendor partnerships, driving KPIs and governance; lead quarterly business reviews and audits.
• Own the site OpEx budget and forecast lifecycle CapEx; identify optimization and energy efficiency opportunities.
• Enforce CEWA and high-risk MOPs, ensuring compliance with global and local EHS regulations.
• Oversee data hall fit-outs, capacity expansion, commissioning tests and facility audits; ensure smooth handovers from construction to operations.

Skills

Leadership

SLA governance

RCA & CAPA

Safety culture

Communication

Education

Bachelor’s Degree in Electrical/Mechanical Engineering

Tools

BMS/EPMS

UPS & Switchgear

Chillers & CRAH/AHU

Job description

Join us as we work together to inspire creativity and enrich life around the globe.

The Datacenter Facility Operation team supports the company's hyper-scale growth by operating, maintaining, and optimizing our critical infrastructure. We ensure 100% uptime, maximum energy efficiency, and operational excellence across our global data center footprint. The team focuses on scaling critical infrastructure (Power and Cooling) through rigorous standard operational procedures, innovation, and culture of safety.As a Data Center Facility Manager, you will be responsible for the overall operational excellence, reliability, and financial management of critical infrastructure within your assigned data center site(s). You will transition from tactical hands-on troubleshooting to strategic leadership—working with cross-functional teams, driving colocation partner governance, and maintaining ultimate accountability for site uptime, safety, and efficiency. You will bridge the gap between high-level business strategy and ground-level execution, ensuring that our infrastructure scales seamlessly to meet the demands of our server fleet.

Responsibilities

• People Leadership & Talent Development:
  • Lead, mentor, and develop a high-performing team of data center facility operation engineers and technicians; build a culture of accountability, safety, and continuous improvement.
  • Manage shift planning, resource allocation, and succession planning to ensure 24/7 technical coverage.
• Operational Excellence & SLA Governance:
  • Accountable for site uptime and strict adherence to strict Service Level Agreements (SLAs). Serve as the escalation point for major site incidents.
  • Establish, audit, and govern the maintenance programs of colocation partners to ensure high-quality execution of preventative and corrective maintenance.
  • Oversee Root Cause Analysis (RCA) and Corrective Actions/Preventive Actions (CAPA) for critical infrastructure failures, ensuring lessons learned are institutionalized globally.
• Vendor Strategy & Contract Management:
  • Manage critical colocation and vendor partnership, driving Key Performance Indicators (KPIs) and operational governance.
  • Lead regular Quarterly Business Reviews (QBRs) and operational audits with partners and critical equipment vendors (Generators, UPS, Chillers).
• Financial & Asset Management (CapEx/OpEx):
  • Own the site operational budget (OpEx) and forecast lifecycle capital improvement projects (CapEx).
  • Identify opportunities for infrastructure optimization, energy efficiency (PUE reduction), and cost-saving initiatives without compromising reliability.
• Risk & Change Management:
  • Serve as the assigned site authority for Critical Environment Work Authorizations (CEWA) and high-risk Method of Procedures (MOPs).
  • Enforce a zero-injury safety culture, ensuring compliance with global and local environmental, health, and safety (EHS) regulations.
• Deployment, Commissioning & Lifecycle Support:
  • Partner with Design, Construction, and Global Commissioning teams to oversee data hall fit-outs, capacity expansion, commissioning tests and facility audits.
  • Ensure seamless handovers from construction to operations (Operational Readiness), including updated single-line diagrams, SOPs, and EOPs.

Qualifications

Minimum Qualifications

• Education: Bachelor’s Degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• Experience: 5+ years of experience in critical infrastructure operations (Data Centers, Semiconductor Fabs, or Power Plants).
• Technical Acumen: Deep understanding of data center tiering standards (TIA-942 Rated 3/4, Uptime Tier III/IV), Power Redundancy (2N, N+1 distributed), and Cooling Redundancy (Concurrent Maintainability).
• Operations Knowledge: Proven track record of managing high-risk change management (MOPs/SOPs/EOPs) and conducting Root Cause Analysis (RCA) for complex electrical/mechanical failures.
• Systems Familiarity: Strong practical knowledge of Megawatt-class Diesel Generators, Static/Rotary UPS, Medium/Low Voltage Switchgears, Chillers, Cooling Towers, CRAH/AHU units, and BMS/EPMS systems.

Preferred Qualifications

• Certifications: CDCP (Certified Data Center Professional), CDFM (Certified Data Center Facilities Manager), PMP, or equivalent professional engineering licenses.
• Vendor & Financial Management: Demonstrated experience managing large-scale vendors/colocation providers and controlling OpEx/CapEx budgets.
• Soft Skills: Outstanding communication, cross-functional collaboration, and conflict-resolution skills. Ability to communicate complex technical incidents clearly to executive leadership. At least 2+years experience in a people management, supervisory, or site-lead role within a hyperscale or large-scale colocation environment.
• Agility: Ability to thrive in a fast-paced, ambiguous environment and participate in an on-call rotation for emergency escalation.

Job Information

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Reasonable Accommodation

ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request