Data Center Facilities Manager (Night Shift) (AWS)

Amazon; Manassas (VA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a Data Center Facility Manager to lead 24x7 operations, ensuring high availability and reliability of critical power and cooling systems across our data centers. You will oversee on-site teams, manage budgets, and drive safety and performance improvements.

You will partner with cross-functional teams to maintain SLAs, implement proactive issue detection, and mentor engineers and technicians in a fast-paced environment.

Qualifications

• 2+ years of people management and team development experience.
• 5+ years of engineering work managing large-scale services experience.
• Experience maintaining SLAs through proactive issue detection and reporting.
• Experience operating a mission-critical team or product.
• High school or equivalent.

Responsibilities

• Oversee all aspects of the data center’s critical physical infrastructure and maintain high availability.
• Manage on-site 24x7 shift technicians, sub-contractors and vendors ensuring safety and quality.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members; manage career development and performance.
• Oversee operation and management of routine and emergency services on critical systems.
• Respond to out-of-hours emergency calls; act as escalation point for facilities issues.

Skills

People management

Engineering management

SLA management

Data center operations

Electrical/Mechanical knowledge

Education

High school diploma or equivalent

Bachelor's degree in Electrical/Mechanical Engineering or related field

Job description

Job ID: 10383939 | Amazon Data Services, Inc.

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you’ll be the guardian of our data center operations, driving reliability and performance while optimizing operational efficiency across complex technical environments.

Data Center Facility Manager role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission‑critical data center facility equipment including electrical support equipment such as stand‑by diesel generators and related fuel systems, three‑phase electrical systems that include but are not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key Responsibilities

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage on‑site teams of 24x7 shift technicians, sub‑contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols. This is a night shift role.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members. Responsible for team’s career development and performance management.
• Promotes healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities‑related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out‑of‑hours emergency calls.
• Role may support more than one location/site.
• May assist in the build out of new facilities and assist in projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks.

Basic Qualifications

• 2+ years of people management and team development experience.
• 5+ years of engineering work managing large‑scale services experience.
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting.
• Experience operating a mission‑critical team or product.
• High school or equivalent.

Preferred Qualifications

• 3+ years of work in a management position with 5 or more direct reports.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.