Data Center Engineer (Mandarin Bilingual)

Zenlayer; Akron (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Vacation and sick days

401(k) plan

Wellness program

Job summary

Zenlayer is seeking Internet Data Center (IDC) Engineers/Technicians to be stationed at its data center in Akron, Ohio. The role requires physical strength, flexibility in shifts, and willingness to provide ongoing IDC coverage.

Responsibilities include installing and testing servers and network hardware, cabling, asset tracking, on-site support within SLA, and coordinating RMA processes. Mandarin fluency is required, and travel up to 20%+ is expected.

Qualifications

• Strong ability to troubleshoot networking systems onsite and perform hardware updates.
• Willingness to travel 20%+.
• Must lift up to 50 lbs and work at heights.
• Fluent in Mandarin Chinese.
• Flexibility to rotate shifts.

Responsibilities

• Install and test servers and network hardware in data centers.
• Perform moves/adds/changes and cable installations per work orders.
• Maintain safe operations and data protection protocols.
• Track assets, audits, and inventory.
• Provide on-site smart-hands support within SLA.
• Report service availability and capacity usage.
• Coordinate RMA and equipment receipt/shipping.

Skills

Servers & Networking

Data Center DCIM

Windows/Linux

SSH/RDP/Putty

Education

Bachelor's degree or higher

Tools

IDC hand tools

Job description

Zenlayer Inc. is looking for Internet Data Center (IDC) Engineers/Technicians to station at its data center located in Akron, Ohio. The job requires physical strength and shift flexibility to accommodate full IDC service coverage.

Duties & Responsibilities

• Strong working knowledge with servers and network hardware/components, copper and fiber infrastructure installations and testing, data center product support applications, software (Windows, Linux, SSH, RDP, Putty, etc.) configurations and data center infrastructure management (DCIM) related tools.
• Complete cabling and installation in server, router, switch according to work orders as well as MACs (Moves/Adds/Changes) orders in designated data centers, including devices receiving, labeling, racking, powering and network connection, configuration, troubleshooting and break-fixing.
• Maintain a safe and secure operation environment by reporting any violations to the direct supervisor, adhere to security and safety of data protection protocols, error logging practices and support operating procedures.
• Maintain asset management and compliance with audit, daily log tracking, fulfilling documentation, retention practices and inventory checking.
• Provide smart-hands assistance at various sites within specified SLA (Service Level Agreement) response time.
• Provide status reporting regarding data center service availability, performance, and capacity utilization.
• Coordinate equipment/material receiving, shipping and RMA processing support when required.
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.
• On-call duties as needed. Traveling for on-site service support or deployment when needed.

Required Qualifications

• Must be action oriented – understand task priority and the urgency of meeting deadlines. Well-known who, when, how to troubleshoot networking systems onsite and hands-on hardware updates. Not only do you have a team player mentality, but you are ready to infuse passion into your work in internet networking.
• Fluent in Mandarin Chinese (listen, speak, read, and write)
• Knowledge of networking, servers and OS. Understand TCP/IP.
• Ability to use IDC hand tools.
• Ability to lift heavy loads up to 50 lbs. Must be able to work at heights from a ladder and in noisy or confined space.
• Ability to travel 20%+ of time when required.
• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvements.
• Excellent communication skills.
• Ability to rotate shifts including holidays, off hours (i.e., graveyard shift), weekend and vacation.

Preferred Qualification

• Bachelor’s or higher degree preferred.
• More than 1 year of above IDC experience.
• Previous managerial position in this category.
• Any above-describe IDC qualifications, certifications or rewards.

About Zenlayer

Zenlayer (www.zenlayer.com)is a global edge cloud services company headquartered in Los Angeles, with branches and affiliates in Shanghai, Singapore and multiple international locations. Businesses utilize Zenlayer’s platform to deploy applications closer to the users and improve their digital and AI experience. Zenlayer offers edge computer networking and application services up to 300 locations globally.

Additional Information

• Schedule: Full-time
• Job Type: Regular
• Work Location: Akron, OH
• Benefit Eligibility: Yes
• Salary: Compensation package will be commensurate with experience.
• Zenlayer offers a competitive compensation package, including health, dental and vision insurance, paid holidays, vacation, personal and sick days, 401(k) plan, wellness benefits, etc.
• Candidates with US work eligibility will be prioritized as we will not be able to consider candidates who require via sponsorship at this time.