Data Center Engineer - L2

Iron Systems, Inc; Rancho Cordova (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Iron Systems, Inc is seeking a Data Center Technician to support shift management, monitor data center queues, and assist L3 teams during network upgrades and server patching. The role covers hardware installations, cabling, remote hands support, asset management, and ensuring safe working practices in the data center environment in Rancho Cordova, CA.

You will coordinate shipments, verify parts, grant site access, and support service management processes with emphasis on safety and

Qualifications

• Experience with data center hardware installation (rack/stack) and cabling
• Ability to perform remote hands support (power cycles, cabling, component swaps)
• Experience coordinating vendor access and site safety procedures

Responsibilities

• Shift management and monitoring of data center queues.
• Provide support to L3 teams during network upgrades and server patching.
• Coordinate shipments and verify parts vs packing lists.
• Grant site access to vendors and escort 3rd parties for data center activities.
• Maintain daily housekeeping and safety practices in the data halls.
• Support service management processes (requests, incidents, changes).

Skills

Data center hardware installation

Remote hands support

Vendor/site access coordination

L3 escalation support

Safety & risk assessment

Education

Graduation in IT

Tools

ServiceNow

Job description

Roles & Responsibilities

Shift Management Service Now Data center Queue Monitoring / Provide Support to L3 Teams during Network Upgrade / Server Patching etc.

Responsibilities

Roles & Responsibilities

Shift Management Service Now Data center Queue Monitoring / Provide Support to L3 Teams during Network Upgrade / Server Patching etc.

Technical/Functional Skills

• Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing Also, perform hardware decommissions and cable removal.
• Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures
• Prepare and coordinate incoming/outgoing shipments.
• Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
• Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections; swap out failed components; hardware upgrades; testing of copper and fiber cables; handling storage media; and enter troubleshooting commands)
• Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards
• Carry out daily housekeeping checks of the data halls, and record findings.
• Support service management and related processes (e.g., service request, incident, and change) by creating, updating, approving, and closing associated assigned tickets.
• Ensure that method statements and risk assessments are prepared and used for all tasks undertaken—always completing safe working practices.

Experience Required

• Serves as the first responder to investigate any issues or concerns relating to the Data Center systems
• Activities typically include conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall, general maintenance & housekeeping of the DCS IT services.

Education

Graduation in IT