Data Center Delivery - Technical Infrastructure Program Manager, One-Intake Program Team

Amazon; Seattle (WA); On-site; USD 114,000 - 198,000; Full time

Job summary

An established industry player is seeking a Technical Program Manager to join their dynamic team in driving operational excellence within AWS Infrastructure Services. This role involves leading multiple projects, improving processes, and collaborating with cross-functional teams to enhance service delivery and customer experience. With a focus on innovation and efficiency, you will have the opportunity to shape the future of AWS's infrastructure, ensuring the highest standards of safety and reliability. If you thrive in a fast-paced environment and are passionate about technology, this is the perfect opportunity to make a significant impact in a transformative organization.

Benefits

Equity options

Comprehensive medical benefits

Flexible working hours

Employee discounts

Retirement savings plan

Qualifications

• 3+ years of experience in technical infrastructure management.
• Knowledge of best practices related to infrastructure technologies.

Responsibilities

• Lead planning and execution of multiple infrastructure projects.
• Develop and implement scalable, data-driven process improvements.

Skills

Technical Infrastructure Management

Process Improvement

Cross-Functional Team Leadership

Data Visualization

Change Management

Education

Bachelor's Degree in a related field

Tools

Data Visualization Tools

Project Management Software

Job description

Data Center Delivery - Technical Infrastructure Program Manager, One-Intake Program Team

Job ID: 2849308 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

In this position, you will play a key role in operational and process improvement within Amazon Web Services, where we have a history and tradition of innovative technologies and services. Reporting to the Data Center Planning & Delivery organization, you will have the opportunity to partner across the global AWS Infrastructure Services organization to shape the future of the AWS profile and tempo to which we deliver.

Data Center Planning & Delivery is growing the One-Intake Program team function in scale and complexity in order to deliver capacity on time to meet customer business requirements. The team is seeking a highly-skilled & driven Technical Program Manager who will help drive the team toward our mission of building durable and reliable data-informed processes within AWS Infrastructure. The ideal candidate has experience managing global Infrastructure projects/programs; developing, monitoring, and reporting project/program health metrics; leading cross-functional teams; developing and implementing change management plans; training and mentoring performance; and driving position readiness improvement. As a Technical Program Manager within this team focused on new product launch preparation, you will work with cross-organizational teams from Services, Hardware Engineering, Network Engineering, Software development and Capacity Planning teams to prepare for new product end to end launch readiness with automation and operational process in place.

Key Responsibilities

The primary responsibilities from the Technical Program Manager include, but are not limited to, the following:

1. Lead planning, execution, and delivery tasks of multiple project/programs simultaneously.
2. Determine process health metrics and key performance indicators and develop data visualization reports illustrating process health.
3. Identify process improvement opportunities and gather user requirements with key internal customers.
4. Develop and implement scalable, data-driven process improvement/automated solutions.
5. Develop standard operating procedures, change/communication plans, and project/program-level status updates.
6. Drive adoption with internal customers through effective change management.
7. Anticipate potential issues and risks, and escalate appropriately and in a timely manner.
8. Remain flexible to changing priorities and open to new ideas.
9. Keep the customer experience as the primary focus.

BASIC QUALIFICATIONS

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds

PREFERRED QUALIFICATIONS

• Experience with new product introduction (NPI) and process improvement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link. This position will remain posted until filled. Applicants should apply via our internal or external career site.