Data Center Customer Operations IV

Equinix, Inc; Miami (FL); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits

Job summary

Equinix, Inc. in Miami seeks a Data Center Customer Operations Technician IV to deliver top-tier customer service and technical support inside our data centers. You will own complex requests, drive timely resolutions, and ensure successful delivery of critical infrastructure services.

You will troubleshoot complex challenges, coordinate installations, provide Smart Hands support, and mentor teammates, while prioritizing tasks to meet SLA commitments.

Qualifications

• Experience in data center operations or critical infrastructure.
• Advanced troubleshooting and independent work ability.
• Experience handling complex customer requests and prioritization.
• Knowledge of structured cabling, cross-connects, and power infrastructure.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with focus on quality.
• Perform advanced troubleshooting and issue resolution.
• Coordinate installations, de-installations, and modifications of cabinets, cross-connects, power, and cable containment.
• Deliver Smart Hands support for equipment and connectivity.
• Prioritize multiple requests while meeting SLAs.
• Mentor less experienced team members.

Skills

Data center ops

Troubleshooting

Customer requests mgmt

Structured cabling

Communication

Leadership/mentoring

Tools

Cross-connects

Power infrastructure

Job description

Who are we?

Equinix is the world's digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Who are we?

At Equinix, we connect the world's leading businesses to their customers, employees, and partners through our global platform of interconnected data centers. We're looking for experienced, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical challenges.

What you'll do

As a Data Center Customer Operations Technician IV , you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services.

In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities.

Responsibilities

• Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction.
• Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests.
• Execute and coordinate installations, de-installations, and modifications of: Cabinets and cages
  Cross-connects
  Power services
  Cable containment systems
  Custom customer solutions
• Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs.
• Prioritize multiple requests and projects while maintaining service level commitments.
• Partner with internal teams to resolve operational and technical challenges.
• Identify process improvement opportunities and recommend enhancements to operational procedures.
• Serve as a resource and mentor for less experienced team members.
• Lead or facilitate operational activities and support initiatives that improve customer experience and service delivery.

What you bring

• Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments.
• Advanced troubleshooting and problem-solving skills with the ability to work independently.
• Experience managing complex customer requests and balancing multiple priorities in a fast-paced environment.
• Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices.
• Strong communication and customer service skills.
• Ability to make sound decisions, take initiative, and drive issues to resolution with minimal supervision.
• Experience leading projects, coordinating activities, or mentoring team members is highly valued.

Why this role matters

This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities.

The targeted pay range for this position in the following location is / locations are:

United States - MI1 Miami : 70,000 - 105,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

• Employee Assistance Program : An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix m