Data Center COE Field Service Technician

ABB Schweiz AG; United States; Remote; USD 79,000 - 149,000; Full time

Job summary

Join ABB as a Data Center COE Field Service Technician where you'll deliver exceptional customer service while troubleshooting technical issues. This remote role offers the chance to lead site operations, ensuring safety and customer satisfaction. Successful candidates will demonstrate a strong technical background and commitment to continual improvement. ABB is dedicated to empowerment, inclusion, and equal opportunity for all.

Qualifications

• Fluent in English, both written and conversational.
• Must have relevant work authorization in the US.
• Knowledgeable in National Electrical Code and Safety Regulations.

Responsibilities

• Serve as the main contact for ABB customers.
• Prepare and manage site work for larger projects.
• Perform complex field service tasks and troubleshooting.

Skills

Customer Service

Technical Problem-solving

Project Management

Education

High School diploma/GED

Associate’s degree in Electrical/Electronics Engineering

Bachelor’s degree in Electrical/Electronics Engineering

Tools

MS Office

Google Suite

BIM

CxAlloy

Procore

Job description

Data Center COE Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with grade

13

This position reports to

Service Manager

Your role and responsibilities

Are you passionate about delivering exceptional customer service and solving complex technical issues?Join ABB as a Field Service Engineer! You'll be the primary on-site representative, ensuring customer satisfaction, identifying improvement opportunities, and managing site work for larger projects.With a commitment to safety, you'll play a crucial role in driving continuous improvement and providing top-notch technical expertise.If you're ready to make a difference and grow with a global leader, apply now!The work model for the role is RemoteYou will be mainly accountable for:• Primary On-Site Representative: Serve as the main contact for ABB customers and field personnel.• Customer Satisfaction: Plan and execute service work to meet customer expectations and ensure retention.• Opportunity Identification: Work with customers to identify and address operational improvements and pain points.• Site Work Management: Prepare and manage site work, including subcontractors, for larger projects.• Technical Expertise: Perform complex field service tasks, troubleshoot issues, and provide technical consultation.• Documentation and Reporting: Prepare and manage all necessary documentation and reports for service activities.• Continuous Improvement: Identify and drive improvements in processes and products.• Travel and Safety Compliance: Travel extensively and adhere to safety protocols and ABB’s safety culture.

Qualifications for the role

• High School diploma/GED with 12 years of related experience, OR Associate’s degree in Electrical/Electronics Engineering with 10 years of experience, OR Bachelor’s degree in Electrical/Electronics Engineering with 8 years of experience.
• Must be knowledgeable in all areas of the National Electrical Code (NEC), Safety Codes and Regulations and QA (Local & National).
• Advance theoretical experience in all aspects of electrical design.
• Able to work with all levels of maintenance, engineering, and management.
• Project management or supervisory experience.
• Demonstrated ability to lead and influence customers and peers.
• Knowledge of Knowledge of MS suite of products, Google suite of products (Sheets, Docs, Drive, and Slides), project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
• Ability to communicate effectively to both external customers, vendors and other partners, as well as internal stakeholders.
• Preference will be given to candidates with experience on Emerson RX3i etc. and Proficy Machine edition, ABB AC500 PLC and Automation Builder software, CP600 HMI and Panelbuilder software, and/or well as Zenon for HMIs and Cimplicity software, Woodward Easygen and LSS, Computer networking skills, wire shark and IED scout, relay testing and configuration experience (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), and RTAC configuration.
• Must be fluent both written and conversational in the English Language.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $148,200 annually.myBenefitsABB.com