Responsibilities
Leadership & Team Management
- Lead, mentor, and manage a team of facility technicians, ensuring high performance, accountability, and professional growth.
- Oversee shift coverage, work assignments, and resource allocation to maintain site readiness and operational reliability.
- Conduct performance evaluations, deliver coaching, and support career development for direct reports.
- Foster a culture of safety, compliance, and teamwork across all operations.
- Report staffing performance, issues, and needs to the Site Operations Manager for alignment with organizational goals.
Operations & Compliance
- Ensure all operations comply with company policies, safety standards, and regulatory requirements.
- Review and approve Job Hazard Analyses (JHAs), Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs).
- Conduct audits, inspections, and training to maintain operational readiness and compliance with Authorities Having Jurisdiction (AHJ).
- Support compliance efforts with ISO 2 700 1, PCI and SOC 2 Type I standards.
- Provide regular operational updates to the Site Operations Manager for transparency and site alignment.
Facility & Systems Oversight
- Oversee the operation, maintenance, and performance of electrical, mechanical, HVAC, and fire life safety systems.
- Approve and prioritize preventative and corrective maintenance activities in the CMMS (Computerized Maintenance Management System).
- Ensure documentation, reporting, and system logs are accurate and complete.
- Analyze performance trends, identify risks, and drive preventive solutions to maintain uptime.
Incident Management & Escalations
- Serve as the primary escalation point for abnormal conditions, incidents, or system failures at the site.
- Escalate unresolved or high-impact issues directly to the Site Operations Manager for awareness and decision-making.
- Lead root cause analysis, corrective action plans, and post-incident reporting.
- Drive continuous improvement initiatives to enhance resilience, reliability, and operational maturity.
Customer, Vendor & Stakeholder Engagement
- Act as additional site-level point of contact for customers, vendors, and contractors on technical and operational matters supporting the SOM.
- Coordinate vendor and contractor activities, ensuring safety, compliance, and adherence to scope.
- Support customer requirements, installations, and escalations with professionalism and urgency.
- Partner with the Site Operations Manager and internal teams (IT, Operations, Projects) to align facility operations with business needs.
Planning & Reporting
- Develop and manage maintenance schedules, work orders, and capacity plans to ensure long-term readiness.