Data Assurance Manager

Severn Trent; United States; Hybride; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

28 days holiday + bank holidays (and 5

Annual bonus scheme up to £2,225

Family-friendly policies incl. fully‑p

Leading pension scheme – 15% match

Sharesave – discounted Severn Trent*

Dedicated training and development

Electric vehicle scheme and retail

Two paid volunteering days per year

Résumé du poste

Severn Trent is seeking a data assurance leader to head our Data Assurance team. You will govern DSARs, information rights and regulatory obligations while mentoring four specialist analysts and elevating our data protection standards.

Working across Legal, the Data Protection Officer and stakeholders, you’ll embed robust processes, manage timelines, and foster a customer-first culture with a focus on risk mitigation and trusted information management.

Qualifications

• Experience leading DSARs and data rights requests.
• Proficiency with GDPR and information rights requirements.
• Background in regulated environments (utilities, finance, healthcare).
• Strong communication and stakeholder management.

Responsabilités

• Lead DSARs and data rights requests end to end.
• Ensure UK GDPR compliance within timescales and exemptions.
• Manage team workloads, deadlines and risk visibility.
• Collaborate with Legal, DPO and key stakeholders on complex cases.
• Promote robust data protection and information management practices.

Connaissances

Data governance

Team leadership

Regulatory compliance

Description du poste

In this role, you'll lead our Data Assurance team, providing governance, oversight and continuous improvement across a range of important activities, including Data Subject Access Requests (DSARs), information rights, statutory exemption management, system access assurance and mandatory compliance obligations. Leading a team of four specialist analysts, you'll shape and mature our approach to data assurance, ensuring robust processes are in place while driving high standards of service, risk management and regulatory compliance. You'll work collaboratively across the business, building trusted relationships and helping colleagues understand and meet their responsibilities when it comes to data and information management. This is a fantastic opportunity for someone who is passionate about data governance, enjoys leading teams and wants to play a key role in protecting the trust our customers place in us every day. Some of the Key accountabilities in this role are:

• Lead the end-to-end management of Data Subject Access Requests (DSARs) and other data rights requests, making sure they're handled accurately, securely and efficiently.
• Keep us compliant with UK GDPR requirements, ensuring requests are completed within regulatory timescales, and any extensions are appropriately managed.
• Maintain high standards of quality and data protection, ensuring disclosures are thoroughly reviewed, appropriately redacted and exemptions are clearly evidenced.
• Manage team caseloads and priorities, keeping deadlines visible, identifying risks early and making sure nothing slips through the gaps.
• Work closely with Legal, the Data Protection Officer and key stakeholders to confidently manage complex, sensitive or contested cases.
• Build strong relationships across the business, helping teams understand the role they play in identifying requests early and providing the information needed to meet our obligations.
• Drive a collaborative approach to data rights, making it easy for operational teams to engage with the process and helping us deliver the right outcomes for our customers and colleagues.

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That's why, we value in-person moments to keep our culture alive but also understand the flexibility working from home can bring. So, you'll usually find us in the office, but working from home is supported, when you need it.

You'll have experience of system access governance and access recertification, along with a good understanding of information security frameworks and internal audit practices. If you've worked in a regulated environment such as utilities, financial services, healthcare or the public sector, even better. Managing complex DSARs and other data subject rights requests end to end, including redaction and exemption application would be a requirement for the role. Just as importantly, you'll bring a customer-first mindset, strong communication skills and a passion for delivering a great colleague experience every day. Whether you're supporting a frontline operational team, a corporate office or a critical business function, you'll take pride in providing a professional, reliable and friendly service.

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide for employee engagement, and we're equally proud of our strong Glassdoor score - reflecting how much our people love working here.

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too.

Here are some of our favourites:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,225, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year