Data & Application Support Analyst, Level 1

Jobtailor; Oregon (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor in the United States seeks a data analytics support specialist to collect, analyze, and report on health-center performance using Arcadia/VisualizOR and BI tools. You will train users, troubleshoot, and create dashboards while ensuring HIPAA compliance and data governance.

You will collaborate with the Data Team to maintain data collection tools and contribute to webinars and training sessions. Candidates should have strong English communication, a Bachelor's degree or 3–5 years of

Qualifications

• Bachelor's degree or 3–5 years' experience or equivalent education
• Fluency in written and spoken English
• Strong data analysis aptitude and comfort with numbers
• Ability to learn new technologies, software, tools, and methods
• Interest in or experience with scripting, automation, and AI-assisted tools, with sound judgment about validating outputs
• Service orientation and ability to support users with varying technical comfort
• Familiarity with ticketing systems like Jira, ServiceNow, or Zendesk or ability to learn quickly
• Ability to facilitate virtual meetings, webinars, and office hours with live software demonstrations
• Strong computer skills including Word, Excel, and PowerPoint
• Familiarity with BI and data visualization tools such as Tableau
• Familiarity with Python, R, SQL, or similar; willingness to learn
• Knowledge of data sharing, storage, and HIPAA compliance
• Ability to perform administrative tasks and develop team materials
• Ability to include required cover-letter responses about interest in the position/OPCA mission

Responsibilities

• Support data collection, management, analysis, and reporting from varied sources
• Serve as primary application-support point for OPCA data platforms and health centers
• Gather and analyze health center performance reports using Arcadia/VisualizOR
• Provide day-to-day end-user support, account administration, training, and issue resolution
• Configure and run reports at multiple levels using Arcadia/VisualizOR, Excel, and BI tools
• Analyze, troubleshoot, and distribute actionable reports on clinical quality, outcomes, costs, risk, and finances
• Develop expertise in Arcadia Healthcare Analytics and explain it to non-technical users
• Collaborate with Data Manager to maintain data collection tools
• Manage collection and analysis of Uniform Data System information from member health centers
• Maintain knowledge of HIPAA and confidential data requirements
• Monitor, triage, document, prioritize, and resolve support requests via ticketing systems
• Facilitate member-facing support sessions, webinars, and office hours; prepare materials and follow up
• Provide one-on-one troubleshooting and dashboard walkthroughs
• Build and maintain dashboards and share distributions with health centers and OPCA staff
• Share administrative tasks with Data Team and develop meeting materials

Skills

Data analysis

Fluency in English

Learning new tech

Client/user support

Education

Bachelor's degree or 3–5 years experience

Tools

Arcadia

VisualizOR

Tableau

Jira

ServiceNow

Zendesk

Excel

PowerPoint

Job description

• Support collection, management, analysis, and reporting of data from varied sources
• Serve as a primary application-support point for OPCA data platforms and the health centers and partners using them
• Gather and analyze health center performance reports using Arcadia/VisualizOR
• Provide day-to-day end-user support, account administration, training, and issue resolution
• Configure and run patient-level, practice-level, and health-system-wide reports using Arcadia/VisualizOR, Excel, web-based reporting systems, and OPCA reporting and business intelligence tools
• Analyze, troubleshoot, and distribute actionable reports covering clinical quality, patient outcomes, cost, risk, and financial data
• Develop expert working knowledge of the Arcadia Healthcare Analytics platform and explain its behavior to non-technical users
• Collaborate with the Data Manager to develop and maintain data collection and analysis tools and systems
• Manage collection and analysis of Uniform Data System information from member health centers under supervision
• Maintain knowledge of requirements relating to Protected Health Information and confidential data
• Monitor, triage, document, prioritize, and resolve support requests through internal and external ticketing systems
• Facilitate member-facing support sessions, office hours, and webinars; prepare materials, answer questions, demonstrate functionality, and track follow-up items
• Provide one-on-one troubleshooting, report and dashboard walkthroughs, and guidance on interpreting platform data
• Build and maintain dashboards and visualizations and support their distribution to health centers and OPCA staff
• Share administrative tasks with Data Team members, including checking data products, facilitating meetings, and developing team materials

Requirements

• Bachelor's degree or 3–5 years' experience or equivalent education
• Fluency in written and spoken English
• Strong data analysis aptitude and comfort working with numbers
• Ability to learn new technologies, software, tools, and methods
• Interest in or experience with scripting, automation, and AI-assisted tools, with sound judgment about validating outputs
• Service orientation and ability to support users with varying technical comfort
• Familiarity with ticketing or issue-tracking systems such as Jira, ServiceNow, or Zendesk, or ability to learn quickly
• Ability to facilitate or co-facilitate virtual meetings, webinars, and office hours, including live software demonstrations
• Strong computer skills, including thorough knowledge of Word, Excel, and PowerPoint
• Familiarity with business intelligence and data visualization tools such as Tableau
• Familiarity with Python, R, SQL, or similar scripting/statistical analysis languages is a plus but not required; willingness to learn required
• Ability to follow protocols for data sharing, storage, and use
• General knowledge of effective data management principles and practices, including HIPAA compliance
• Ability to perform administrative team tasks, including quality-checking data products, facilitating meetings, creating agendas and minutes, scheduling meetings, hosting webinars, and developing presentations, protocols, tools, and documents
• Ability to include required cover-letter responses about interest in the position/OPCA and connection to its mission

Core Competencies

Demonstrates expertise in data analysis, reporting, and visualization using tools like Arcadia and Excel, while ensuring compliance with HIPAA regulations. Capable of providing user support and training, facilitating meetings, and managing data collection processes effectively.

Highest-signal resume keywords

• Data Analysis
• Arcadia Healthcare Analytics
• Business Intelligence Tools
• HIPAA Compliance
• User Support

ATS Optimization Keywords

Hard Skills

• Data Management
• Data Visualization
• Scripting
• Statistical Analysis
• Excel
• SQL
• Python
• R
• Report Generation
• Dashboard Development

Soft Skills

• Service Orientation
• Communication
• Facilitation
• Problem-Solving
• Collaboration

Industry Keywords

• Protected Health Information
• Uniform Data System
• Clinical Quality
• Patient Outcomes
• Cost Management
• Risk Management
• Financial Data
• Data Sharing Protocols
• Data Collection Tools
• Health Centers

Tools & Technologies

• Arcadia
• VisualizOR
• Tableau
• Jira
• ServiceNow
• Zendesk
• Excel
• PowerPoint
• Web-Based Reporting Systems
• Ticketing Systems