Data Analytics Manager
City National Bank
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Benefits offered by this job
Job summary
City National Bank in Los Angeles, CA seeks a Data Analytics Manager to lead a team delivering strategic insights and reporting for Consumer Banking and Consumer & Small Business products. You will partner with senior leaders to define strategy and drive data-informed decisions across geographies and lines of business.
You will oversee product analytics, client segmentation, sales pipeline analysis, and executive dashboards. Strong SQL, BI tools, and leadership skills are essential for success.
Qualifications
- Bachelor's degree or equivalent; 7+ years data analytics experience
- 5+ years banking experience
- 2+ years leading a team
- Strong quantitative and analytical skills
- Advanced proficiency with SQL and data querying
- BI/analytics tools including Tableau and Power BI
- Knowledge of Alteryx, Snowflake and Tableau
- Leadership and relationship-building with sales leadership and senior management
Responsibilities
- Lead analytics initiatives for consumer and small business products including loans and deposits
- Develop insights on product performance, KPIs, and customer behaviors
- Support product optimization and cross-sell opportunities
- Oversee analytics for partner-managed products including wealth management, treasury management, and credit cards
- Collaborate with wealth management, treasury management and other internal bank partners to align analytics standards
- Provide insights to support partner product performance
- Support remediation of critical issues and improve efficiency
- Design and perform scenario analysis for client segmentation models
- Conduct detailed client analytics to identify and segment customer cohorts
- Support rollout of marketing and sales strategies and reporting campaigns
- Manage sales pipeline reporting and insights on product performance
- Create executive dashboards for senior leaders
- Ensure data accuracy and accessibility across reporting
- Maintain and update reporting infrastructure
- Mentor and develop analytics staff
- Establish performance expectations and provide feedback
- Allocate work priorities for timely delivery
- Comply with all policies and regulatory requirements
Skills
Education
Tools
Job description
The Data Analytics Manager leads a team of analytics professionals to deliver strategic insights and reporting solutions for Consumer Banking and Consumer & Small Business products. This role combines hands-on analytics leadership with cross-functional collaboration to drive data-informed decision-making for senior sales and product leaders. The manager oversees product analytics, client segmentation, sales pipeline analysis, and the development of executive dashboards and reporting tools. This role works with senior leaders in Consumer Banking to help define business strategy and execute on business plans and initiatives. These initiatives affect sales, products and operations across multiple geographies and across multiple lines of business.
The Data Analytics Manager leads a team of analytics professionals to deliver strategic insights and reporting solutions for Consumer Banking and Consumer & Small Business products. This role combines hands-on analytics leadership with cross-functional collaboration to drive data-informed decision-making for senior sales and product leaders. The manager oversees product analytics, client segmentation, sales pipeline analysis, and the development of executive dashboards and reporting tools. This role works with senior leaders in Consumer Banking to help define business strategy and execute on business plans and initiatives. These initiatives affect sales, products and operations across multiple geographies and across multiple lines of business.
- Lead analytical initiatives for consumer and small business products including loans and deposits
- Develop insights on product performance, KPIs, and customer behaviors
- Support product optimization and cross-sell opportunities
- Oversee analytics for partner-managed products including wealth management, treasury management, and credit cards
- Collaborate with wealth management, treasury management and other internal bank partners to align analytics standards and methodologies
- Provide insights to support partner product performance
- Support the remediation of critical issues and provide recommendations to improve efficiency
- Collaborate with the Product team to design and perform scenario analysis for client segmentation models
- Conduct detailed client analytics to identify and segment customer cohorts to align services with client value
- Support the rollout of marketing and sales strategies including the development of business cases, implementation plan and reporting campaign performance
- Manage sales pipeline reporting and provide insights on product and colleague performance
- Create executive-level dashboards and reports for senior sales leaders and partners
- Ensure data accuracy, consistency, and accessibility across reporting solutions
- Maintain and update reporting infrastructure to meet evolving business needs
- Manage, mentor, and develop a team of analytics professionals
- Establish performance expectations and provide regular feedback
- Allocate work priorities and ensure timely delivery of analytics projects
- Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.)
- Bachelor's Degree or equivalent
- 7+ years of professional experience in data analytics
- 5+ years of experience working within the banking industry
- 2+ years of experience leading a team
- Strong quantitative and analytical skills
- Advanced proficiency with SQL and data querying
- Strong experience with BI/analytics tools (e.g. Tableau, Power BI)
- Knowledge of Alteryx, Snowflake and Tableau
- Leadership and relationship-building skills required to work with sales leadership, senior management, sales colleagues and subject matter experts
- Ability to develop and deliver clear, concise, senior management-level presentations
- Comfortable working in a deadline driven environment while maintaining accuracy and excellence in output
- Strategic thinking and planning skills coupled with ability to execute projects with diligence and urgency.
- Comfortable working with ambiguity; able to take initiative to identify and solve problems, develop innovative solutions, and design new processes with minimal direction
Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our Benefits and Perks.
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
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