Data Analytics Intern — Customer Experience Insights

Lucidmotors; Litchfield (NH); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Cash incentives

Job summary

Lucid Motors is seeking a Data Analyst Intern to join the Customer Experience team in the United States. You will turn customer and operational data into insights to improve the end-to-end Lucid journey, from first interaction to aftersales support.

This internship is ideal for students who enjoy working with data, are curious about customer behavior, and want hands-on experience in a fast-moving international environment.

Qualifications

• Currently enrolled in a Bachelor’s program in a quantitative field such as Data Analytics, Business Analytics, Economics, Statistics, or related.
• You can apply academic knowledge in a practical business environment.
• Strong interest in data analysis and customer experience.
• Proficient with Excel or Google Sheets, including formulas and pivot tables.
• Detail-oriented, organized, and able to manage multiple tasks at once.
• Eager to learn, open to feedback, and proactive in asking questions.
• Able to communicate clearly in English, both written and verbal.
• Enjoy collaborating with different stakeholders and teams.
• Familiarity with Power BI or Tableau is a plus.

Responsibilities

• Support the maintenance and improvement of dashboards related to Customer Care, VoC, and Customer Journey performance.
• Help ensure data accuracy and consistency across reporting tools like Power BI and Tableau.
• Assist in monitoring KPIs such as NPS, CSAT, response times, and resolution rates.
• Support analysis of customer care performance, including ticket volumes, SLAs, and trends.
• Help identify patterns and opportunities for process improvement through data analysis.
• Prepare recurring reports and dashboards for team reviews and leadership updates.
• Assist in combining survey results, customer feedback, and operational data into insights.
• Support analysis of customer feedback to identify themes, pain points, and trends.
• Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales.
• Work with CX, Service, Retail, and Digital to gather data inputs and context.
• Support small improvements in reporting processes, including data clean-up and basic automation.
• Present findings in a clear, structured, and easy-to-understand way.

Skills

Data analysis

Excel

Dashboarding

Power BI

Tableau

Pivot tables

English communication

Collaboration

Education

Bachelor's student in Data Analytics or related field

Tools

Power BI

Tableau

SQL

Python

R

Job description

Lucid Motors is seeking a Data Analyst Intern to join the Customer Experience team in the United States. You will turn customer and operational data into insights to improve the end-to-end Lucid journey, from first interaction to aftersales support.

This internship is ideal for students who enjoy working with data, are curious about customer behavior, and want hands-on experience in a fast-moving international environment.