Data Analyst_W2_Onsite Charlotte

Chelsoft Solutions Co.; Charlotte (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

Chelsoft Solutions Co. is seeking a Data Analyst to join their customer experience team based in Charlotte, NC. The ideal candidate will engage with stakeholders, extract and analyze data using SQL and Python, and build dashboards to support advanced call center operations. This full-time position requires experience with unstructured data, SQL, and analytics tools like Power BI and Tableau.

Responsibilities

• Extract data using SQL and Pandas from Exadata to evaluate call center AI performance.
• Respond to ad hoc data requests while identifying necessary data sources.
• Build dashboards in Tableau and Power BI.

Skills

SQL

Python programming with Pandas

Power BI

Tableau

Experience with unstructured data

Job description

Job Description

Position: Data Analyst

Location: Charlotte, NC

Work Arrangement: 4x/week onsite

Contract Length: Through EOY

Top Requirements:

• Experience with unstructured data
• SQL
• Python programming with Pandas
• Power BI
• Tableau

Pluses:

• IVR experience

Responsibilities and Project Details:

This role is within a customer experience team that advocates for the customer regarding call center practices. The company uses IVR (interactive voice recognition) to enhance predictive calling capabilities by providing more information to agents before customer contact. The Data Analyst will extract data using SQL and Pandas from Exadata to evaluate the performance of the new call center AI technology. Responsibilities include responding to ad hoc data requests, identifying the correct data sources, pulling the necessary data, and building dashboards in Tableau and Power BI. The candidate should be comfortable engaging with stakeholders, including business teams and AI bot owners, to effectively respond to data requests.

Additional Details:

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and IT Consulting

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