Data Analyst - REMOTE

PTP; Austin (TX); Remote; USD 70,000 - 90,000; Full time

Job summary

A fast-growing system integrator in Austin is seeking a Data Analyst to enhance customer experience solutions. The ideal candidate will analyze caller behavior data, collaborate with teams, and design visualization reports. This role demands strong analytical skills, proficiency in SQL and Excel, and experience with business intelligence tools like Tableau.

Qualifications

• Bachelor's in Information Systems, Computer Science, Statistics, or related field.
• 2+ years of experience in data analysis, preferably in IVR or contact center.
• Proficient in SQL and Microsoft Excel.

Responsibilities

• Analyze caller behavior data from IVR applications using SQL and Excel.
• Design and develop custom Tableau reports to visualize data.
• Collaborate with stakeholders to improve IVR experience.

Skills

SQL

Microsoft Excel

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Education

Bachelor's degree in Information Systems, Computer Science, Statistics, or related field

Tools

Tableau

Job description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
• Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement
• Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings
• Develop and maintain a deep understanding of IVR application functionality and user flows
• Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience

Requirements

• Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
• 2+ years of experience in data analysis, preferably in an IVR or contact center environment
• Experience with Tableau or other business intelligence tools is highly desirable
• Proficiency in Microsoft Excel and SQL
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills

Desired Experience

• Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)
• Knowledge of user experience (UX) design principles and human-computer interaction