Data Analyst, Engagement Analytics

Disney Cruise Line - The Walt Disney Company; Santa Monica (CA); On-site; Confidential; Full time

Job summary

Disney Cruise Line – The Walt Disney Company is seeking a Data Analyst to join the Data Intelligence & Analytics team, focused on Subscriber Lifecycle & Commerce analytics across Disney's streaming services. You will explore engagement trends, synthesize insights, and build frameworks to understand how content, subscribers, and product drive retention.

You will work with cross-functional partners, use SQL and visualization tools to tell data-driven stories, develop new metrics, and deliver

Qualifications

• Bachelor's degree in Analytics, Computer Science, Statistics, Economics, Mathematics, or related quantitative field.
• 3+ years of hands-on analytical work experience with SQL.
• Strong analytical skills with the ability to translate data into clear, actionable insights.
• Experience working with large data sets and interpreting data trends using disparate data sources/tools.
• Familiarity with data exploration and data visualization tools like Tableau or Looker.
• Strong attention to detail with the ability to troubleshoot data issues, analyze root causes, and communicate findings clearly.
• Highly collaborative with strong written and verbal communication skills.

Responsibilities

• Support engagement trend analyses and ad hoc deep dives into the content, subscriber, and product drivers of key engagement KPIs.
• Uncover insights to optimize the content portfolio to drive quality engagement hours, partnering closely with stakeholders across Content Planning, Partnerships, Programming, Product, and Marketing teams.
• Assist in the development of new metrics and analytical approaches to measure engagement trends and audience behavior.
• Use SQL and data visualization tools to synthesize complex data into actionable insights and communicate findings clearly and effectively to both technical and non-technical audiences.
• Effectively communicate results through compelling data storytelling across the organization, both in oral presentations and via written reports.
• Build strong relationships with strategic and operational business teams to understand data needs and support ongoing analytical requests.

Skills

SQL

Data analysis

Tableau/Looker

Attention to detail

Communication

Collaboration

Education

Bachelor's degree in Analytics, CS, Stats, Economics, Math, or related field

Tools

Tableau

Looker

Job description

Job Summary

The Data Intelligence & Analytics (DnA) organization is seeking a Data Analyst to join the Subscriber Lifecycle & Commerce Analytics team supporting the measurement and understanding of trends and drivers behind streaming platform engagement across Disney's streaming service offerings (Disney+, Hulu, and ESPN). Our team masters exploratory data analysis, reporting, data visualization, and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This role will help to develop methodologies for decomposing engagement into its core content, subscriber, and product drivers and partner with cross-functional stakeholders to develop frameworks for understanding our audiences and the relationship between engagement and retention. The right person for this role is analytically curious, detail-oriented, and eager to grow their analytical skillset.

Responsibilities

• Support engagement trend analyses and ad hoc deep dives into the content, subscriber, and product drivers of key engagement KPIs.
• Uncover insights to help optimize the content portfolio to drive quality engagement hours, partnering closely with stakeholders across Content Planning, Partnerships, Programming, Product, and Marketing teams.
• Assist in the development of new metrics and analytical approaches to measure engagement trends and audience behavior.
• Use SQL and data visualization tools to synthesize complex data into actionable insights and communicate findings clearly and effectively to both technical and non-technical audiences.
• Effectively communicate results through compelling data storytelling across the organization, both in oral presentations and via written reports.
• Build strong relationships with strategic and operational business teams to understand data needs and support ongoing analytical requests.

Required Qualifications

• Bachelor's degree in Analytics, Computer Science, Statistics, Economics, Mathematics, or related quantitative field.
• 3+ years of hands-on analytical work experience with SQL.
• Strong analytical skills with the ability to translate data into clear, actionable insights.
• Experience working with large data sets and interpreting data trends using a multitude of disparate data sources and tools.
• Familiarity with data exploration and data visualization tools like Tableau or Looker.
• Strong attention to detail with the ability to troubleshoot data issues, analyze root causes, and communicate findings clearly.
• Highly collaborative with strong written and verbal communication skills.

Desired Qualifications

• Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product.
• Passion for TV, film, and entertainment.

The hiring range for this position in Santa Monica, CA is $97,500 to $130,700 per year and in New York, NY is $102,100 to $136,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.