Data Analyst - Digital (Customer Insights & Analytics)

M&T Bank Corporation; Baltimore (MD); Hybrid; USD 94,000 - 157,000; Full time

Job summary

M&T Bank Corporation in Baltimore, MD, is seeking a Data Analyst on the Domain Analytics Team. You will mine data across datasets, build dashboards, and support platform modernization.

You’ll work with technical and non-technical stakeholders to translate questions into analytics and ensure data quality and controls. Ideal candidates have 3+ years of related experience, strong SQL, and BI tool expertise (PowerBI/Tableau).

Qualifications

• Bachelor’s degree and a minimum of 3 years of related experience, or a combined minimum of 7 years higher education and/or work experience, including a minimum of 3 years related experience.
• Intermediate SQL, experience querying databases (SQL Server, Snowflake, etc).
• Experience working in large databases.
• Experience with Business Intelligence/Visualization tools (PowerBI, Tableau).

Responsibilities

• Explore, mine, and profile data across multiple datasets to gain and interpret insights for use in dashboards, ad-hoc analysis and analytics products.
• Support digital platform modernization initiatives by designing and validating reporting, dashboards, and tracking solutions for migrations to new platforms and data sources.
• Collaborate with both technical and non-technical stakeholders to translate business questions into analytical solutions.
• Support high-quality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage.
• Develop business intelligence solutions designed to meet business needs.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Skills

SQL

BI tools

PowerBI

Tableau

SQL Server

Snowflake

Alteryx

Python

SAS

Agile

Education

Bachelor’s degree

Tools

PowerBI

Tableau

SQL Server

Snowflake

Alteryx

Python

SAS

Job description

OVERVIEW

Data Analyst on the Domain Analytics Team, part of M&T’s Customer Insights & Analytics Organization. We provide analytical insights that empower Marketing and Digital Product organizations to drive business growth, strengthen customer relationships, and accelerate digital adoption. Our work spans: Experimentation & Measurement - Designing and analyzing tests to optimize customer acquisition for Retail and Business Banking segments. Cross-Channel Analytics & Attribution - Understanding how customers interact across channels and identifying what drives engagement. Digital Journey Analytics - Uncovering insights from web and app behaviors to improve customer experiences. Digital Product Enablement - Partnering with product teams across the development lifecycle to support new feature launches with data and performance measurement. Data Products & Ad-Hoc Analysis - Building dashboards and self-service tools, and delivering quick-turn insights to answer business questions. The Data Analyst will partner with Digital Product and Technology teams to deliver data products, insights, and scalable reporting solutions that enable data-informed decision-making. This role will support the full digital product lifecycle by measuring performance, monitoring customer engagement, evaluating new features, and providing analytical guidance for both strategic roadmap initiatives and operational priorities.

LOCATION

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

• 345 Main Street, Buffalo, NY
• 115 Federal Street, Boston, MA
• 1 Light Street, Baltimore, MD
• 1350 I Street NW, Washington, DC
• 1100 North Market Street, Wilmington, DE
• 277 Park Avenue, New York, NY
• 850 Main Street, Bridgeport, CT
• 77 Pine Street, Burlington, VT

POSITION RESPONSIBILITIES

• Explore, mine, and profile data across multiple datasets to gain and interpret insights for use in dashboards, ad-hoc analysis and analytics products.
• Support digital platform modernization initiatives by designing and validating reporting, dashboards, and tracking solutions for migrations to new platforms and data sources.
• Collaborate with both technical and non-technical stakeholders to translate business questions into analytical solutions.
• Support high-quality analytics delivery by conducting data quality checks, collaborating on data model design, and applying best practices for code documentation and storage.
• Develop business intelligence solutions designed to meet business needs.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Design, implement, maintain, and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

MINIMUM QUALIFICATIONS REQUIRED

• Bachelor’s degree and a minimum of 3 years of related experience, or in lieu of a degree, a combined minimum of 7 years higher education and/ or work experience, including a minimum of 3 years related experience.
• Intermediate SQL, experience querying databases (SQL Server, Snowflake, etc).
• Experience working in large databases.
• Experience with Business Intelligence/Visualization tools (PowerBI, Tableau).

IDEAL QUALIFICATIONS PREFERRED

• 1 or more years related work experience in data analysis, bonus if supporting digital product development, operations, or technology organizations.
• Experience with programming languages such as Python, SAS.
• Experience with reporting automation (PowerBI, Alteryx).
• Experience with one or more cloud databases.
• Experience working within an agile environment.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.

The pay range for this position is $94,400.00 - $157,400.00 Annual (USD).

Location Baltimore, Maryland, United States of America

ABOUT OUR COMPANY

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at [e-mail] for assistance.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

Career Site Privacy Notice