Data Analyst | Customer Journey & Attribution

Motorola Solutions; Illinois; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions seeks a data- driven Analyst Manager to lead performance tracking across digital lifecycle touchpoints and 1:1 Customer Success efforts. You will measure how emails, in-app triggers, and CSM interventions drive time-to-value, retention, and revenue, partnering with Campaign Strategy and Product Insights.

You’ll translate data into actionable insights, build scalable dashboards, and guide teams with data storytelling. A strong ops background and US work eligibility are required.

Qualifications

• 5+ years in data analytics, marketing analytics, or CS operations.
• Hands-on attribution modeling and lifecycle analytics in SaaS.
• Strong SQL, Python or R for data manipulation and modeling.
• Experience with Snowflake, BigQuery or Redshift and dashboards.

Responsibilities

• Attribution modeling & impact tracing to quantify adoption and retention.
• Hybrid touchpoint tracking linking engagement with outcomes.
• ROI, revenue impact analysis from early adoption to long-term metrics.
• Data operations, hygiene, and identity resolution across systems.
• Build dashboards (Tableau/Looker/Power BI) for stakeholders.
• AI-assisted scripting and data prep to speed analysis.

Skills

Data analytics

Attribution modeling

SQL

Python

R

Snowflake

BigQuery

Tableau

Looker

Power BI

Gainsight

Salesforce

HubSpot

Data hygiene

Tools

Gainsight

Salesforce

HubSpot

Snowflake

BigQuery

Redshift

Tableau

Looker

Power BI

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty. Within this organization, Customer Success Advocates focus on acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. Our team use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships. We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions.

Job Description

We are looking for a practical, data-driven Data Analyst Manager to lead performance tracking and analysis across our digital customer lifecycle touchpoints and 1:1 Customer Success efforts. In this hands-on individual contributor role you will help us gather, understand and use the data we need to enable our teams and to prove the impact of our work. You will help us measure how digital touchpoints (like automated emails and in-app triggers) work alongside direct Customer Success Manager (CSM) interventions to drive faster time-to-value, account retention, and revenue growth. You’ll be the data storyteller partner for our Campaign Strategy, Product Insights, and CS Operations teams. If you’re versatile, resourceful and proactive, with a strong Business Operations background this role is the right one for you.

Responsibilities

1. Attribution Modeling & Impact Tracing Design & Custom Attribution Architecture: Build, maintain, and iterate on multi-touch attribution models to quantify the isolated and combined impact of adoption efforts, digital touchpoints and CSA human interventions and its correlation with product usage and customer retention.

   Hybrid Touchpoint Tracking: Establish data pipelines connecting digital engagement metrics (email opens, in-app triggers, product usage, event engagement) with Gainsight CTA outcomes, meeting logged events, and CRM lifecycle stages.

   Full-Funnel ROI & Revenue Impact: Connect early-stage adoption metrics (TTV, active usage, feature adoption) to long-term business outcomes, including net revenue retention (NRR), expansion revenue, and customer retention.

2. Campaign Feedback & Journey Optimization Feedback Loop Optimization: Provide CSA leadership and Campaign Strategists with data-backed recommendations to refine intervention thresholds, CTA targeting rules, and playbook messaging based on holistic performance trends.

   Audience & Behavioral Segmentation: Partner with Campaign Strategy and Product Insight to identify customer segments and usage patterns, refining trigger logic for automated campaigns and automated Gainsight CTAs.

   Journey Bottleneck Analysis: Analyze drop-off points and conversion velocity across integrated campaign workflows to pinpoint where digital engagement stalls and where targeted intervention creates maximum incremental lift.

3. Data Operations & Reporting Data Hygiene: Act as a flexible operator across our systems—finding, cleaning, transforming, and organizing messy data from disparate sources into reliable datasets.

   Data Consistency: Partner with Product Insights and CS Ops to unify identity resolution, standardizing tags hygiene and user event logging across the post-sale customer journey.

   Reporting & Dashboards: Build clear, reliable dashboards (using Tableau or Looker) that provide visual transparency into campaign performance, attribution splits, and channel efficiency.

   AI Integration: Use AI tools (like Claude) to speed up writing SQL, scripting, data cleaning, and complex analysis.

Preferred Qualifications

• Work Experience: 5+ years of experience in data analytics, marketing analytics, or Revenue/CS Operations, including at least 2 years focused on attribution modeling or lifecycle analytics in SaaS.
• Role Type & Mindset: Proven track record as a hands-on Individual Contributor (IC) with a strong Business Operations background—capable of balancing complex technical data work with practical operational problem-solving.
• Location & Citizenship: Must be a U.S. Citizen and currently reside/live in the United States.
• Attribution Modeling: Direct, hands-on experience building multi-touch attribution models using SQL, Python, or R to quantify isolated and combined touchpoint impact.
• Core Technical Stack: Data Warehouses: Advanced SQL skills; hands-on experience with Snowflake, BigQuery, or Redshift. Visualization: Proven ability to build clear, functional dashboards using tools such as Tableau, Looker, or Power BI. CRM & CS Operations: Familiarity or hands-on experience with Gainsight, Salesforce, or HubSpot. Data Operations & Hygiene: Demonstrated ability to clean, transform, and organize messy data from disparate sources into unified, reliable datasets for identity resolution and event tracking. Communication Skills: Ability to translate complex analytical concepts and multi-touch models into clear, actionable insights for business stakeholders (Campaign Strategy, Product Insights, and CS Ops).
• Preferred Requirements: AI Tool Integration: Hands-on experience using AI tools (such as Claude, ChatGPT, or Copilot) to accelerate daily analytical tasks, SQL query writing, data preparation, and scripting. Advanced Cross-System Integration: Deep experience connecting hybrid digital engagement metrics (in-app triggers, email engagement) directly with Gainsight Call-to-Action (CTA) outcomes, meeting events, and CRM lifecycle stages. Full-Funnel SaaS Economics: Deep familiarity with early-stage SaaS metrics (Time-to-Value, active usage, feature adoption) and their mathematical correlation to long-term financial metrics like Net Revenue Retention (NRR) and expansion revenue.

Target Base Salary Range

Target Base Salary Range: $100,000 - $125,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel and Position Type

Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes

Our U.S. Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.