Data Analyst - All Levels

Toho Water Authority; Kissimmee (FL); On-site; USD 37,000 - 70,000; Full time

Job summary

Toho Water Authority is seeking a Data Analyst I–III to serve as an analytical partner between Information Technology and Customer Service within the CIS. The role focuses on data and process improvements, turning data into actionable information that strengthens day-to-day operations.

The Data Analyst will develop recurring and ad hoc reports, dashboards, and KPIs, working with multiple departments to improve system utilization and reporting accuracy.

Qualifications

• Minimum of a High School Diploma or GED from an approved GED Administrator.
• Three (3) years of progressively responsible experience in data analysis, BI, reporting or related analytics.
• Must possess and maintain a valid State of Florida Class E Driver's License.
• SQL Queries: Proven, hands-on experience writing, optimizing, and troubleshooting SQL queries for data extraction, manipulation, and integration

Responsibilities

• Collects, analyzes, and interprets data from multiple sources to identify trends.
• Develops dashboards, reports, scorecards, and other analytical tools for leaders.
• Partners with departments to translate needs into effective data solutions.
• Identifies opportunities to automate reporting and improve data quality and processes.
• Documents analytical methodologies and promotes data governance.

Skills

Data analysis

SQL

Power BI

Analytics

Education

High School Diploma or GED

Tools

Power Query

Power Automate

Power Platform

Job description

Salary

Data Analyst I: $26.82-$35.74

Data Analyst II: $28.69-$38.25

Data Analyst III: $32.13-45.90

Senior Data Analyst: $36.00-$51.42

The Data Analyst will serve as a key analytical partner between Information Technology and Customer Service, with a primary focus on data and processes within Toho’s Customer Information System (CIS). This position will use reporting and data analysis to identify errors, uncover trends, evaluate business processes, and highlight opportunities to improve efficiency and system utilization.

This role goes beyond simply running reports. The Data Analyst will dig into the data to understand what is happening, identify why issues are occurring, and work collaboratively with Customer Service and Information Technology teams to develop practical solutions. From identifying recurring data or processing errors to evaluating workflows and finding opportunities for automation or process improvement, this position will help turn CIS data into actionable information that strengthens day-to-day operations.

• Collects, analyzes, and interprets data from multiple organizational systems and sources to identify trends, patterns, relationships, and opportunities for improvement.
• Develops and maintains dashboards, reports, scorecards, and other analytical tools that provide leaders and departments with timely and meaningful performance information.
• Partners with departments to understand business processes, operational challenges, reporting needs, and key performance indicators and translates those needs into effective data solutions.
• Analyzes operational and organizational performance data to identify emerging trends, performance gaps, risks, efficiencies, and opportunities for improvement.
• Translates complex datasets and analytical findings into clear, concise, and actionable information for technical and non-technical audiences.
• Supports the development, monitoring, and reporting of organizational key performance indicators, strategic plan measures, departmental metrics, and other performance measures.
• Integrates and evaluates information from multiple systems and datasets to provide a more comprehensive view of organizational performance.
• Develops recurring and ad hoc reports to support operational decisions, executive leadership, strategic initiatives, Board reporting, and other organizational needs.
• Identifies opportunities to improve or automate existing reporting processes, reduce manual data collection, and increase access to reliable information.
• Evaluates data quality and works with appropriate departments and system owners to identify and resolve inconsistencies, gaps, duplication, and other data integrity concerns.
• Assists with establishing and maintaining organizational standards for data definitions, reporting methodologies, documentation, and data governance.
• Performs quantitative and qualitative analysis to support business cases, organizational initiatives, resource planning, process improvements, and operational decision-making.
• Develops visualizations and presentations that effectively communicate analytical findings, trends, and recommendations to leadership and other stakeholders.
• Collaborates with Business Technology, Finance, Human Resources, Engineering, Operations, Customer Service, and other functional areas to improve the organization’s ability to use data across departmental boundaries.
• Supports departments in identifying meaningful performance measures and developing methods to effectively collect, analyze, and monitor those measures.
• Conducts benchmarking and comparative analysis using internal historical information and appropriate external data sources.
• Documents analytical methodologies, data sources, calculations, assumptions, business rules, and reporting processes to promote consistency and continuity.
• Provides guidance and support to employees and leaders in interpreting dashboards, reports, metrics, and analytical findings.
• Maintains current knowledge of data analytics, visualization, business intelligence, and reporting technologies and recommends tools or practices that may improve organizational capabilities.
• Participates in cross-functional projects and organizational initiatives requiring data analysis, performance measurement, reporting, or business intelligence support.
• Other duties as assigned.

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain that required qualification would be:

• A minimum of a High School Diploma or GED issued from an approved GED Administrator
• Three (3) years of progressively responsible experience involving data analysis, business intelligence, reporting, performance measurement, or a closely related analytical function.
• Must possess and maintain a valid State of Florida Class E Driver's License.
• SQL Queries: Proven, hands-on experience writing, optimizing, and troubleshooting SQL queries for data extraction, manipulation, and integration

DESIRABLE QUALIFICATIONS:

• Experience using SQL to query, combine, validate, and analyze data from multiple sources.
• Experience with Power Query, Power Automate, or other Microsoft Power Platform tools.
• Experience analyzing and integrating data from multiple enterprise systems or databases.
• Experience developing and monitoring key performance indicators (KPIs), organizational scorecards, and performance measures.
• Experience identifying trends, operational efficiencies, risks, and improvement opportunities through data analysis.
• Experience with data quality, data governance, data validation, or development of standardized data definitions and reporting practices.
• Experience automating recurring reports or improving manual data collection and reporting processes.
• Experience conducting statistical, trend, predictive, or comparative analysis.
• Architects, builds, and maintains tabular data models and interactive analytics dashboards within Power BI or other enterprise BI tools
• Business Intelligence: Direct experience designing, building, and maintaining interactive, high-impact dashboards and business intelligence reports

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.