Data Analyst

Volaris Group; Worcester (MA); On-site; USD 75,000 - 115,000; Full time

Job summary

Covenir is hiring a Data Analyst to own data and reporting across Operations, Sales & Marketing, and leadership. You will build analytics, dashboards, and KPI views, using AI-assisted methods within Covenir’s 80/20 model.

You’ll work with Azure data services and vendors to continuously improve data quality while aligning with SOC and data security standards. This role emphasizes cross-functional collaboration across Platform modules.

Qualifications

• 2+ years of experience in data analysis, reporting, or BI with proficient SQL skills.
• Working knowledge of Azure data services or equivalent cloud data tools; AWS experience is a plus.
• Fundamental knowledge of insurance BPO processes across key domains.
• Strong ability to translate questions into data requests and reporting.
• Experience building executive-facing dashboards or KPI reporting.
• Comfortable evaluating vendors, tools, or partnerships for AI-driven workloads.

Responsibilities

• Write SQL for data extraction, transformation, and reporting across Covenir’s systems.
• Build and maintain executive dashboards for KPI visibility and SLA performance.
• Utilize Azure data services to support the platform’s data warehouse.
• Research AI tools and partnerships to inform build-versus-partner decisions.
• Translate operational questions into data requests and clear reporting.

Skills

SQL

Data analysis

Dashboard reporting

Vendor evaluation

AI tooling curiosity

Cross-functional communication

Education

Bachelor’s degree

Tools

Azure SQL

Azure data services

Blob Storage

AWS

Job description

Job Summary

Covenir is a BPO partner to insurance carriers — and increasingly, a technology company that happens to serve them. The Platform is how that shows up day to day: modules spanning Print, Call Center, Virtual Mailroom, and Premium & Lockbox, built with an AI-assisted, 80/20 development model where AI handles the first draft and people handle the judgment. The Data Analyst owns the data and reporting that support Covenir’s business — building and maintaining the analytics that give Operations, Sales & Marketing, and leadership a single, trustworthy view of performance, while scouting the AI tools and partnerships that inform Covenir’s build-versus-partner decisions. The Platform is this role’s current top priority, but scope extends to Covenir’s broader data and reporting needs as priorities shift.

Job Description

How Covenir’s Values Show Up in This Role

• Committed to WOW our Customers: The dashboards and numbers you produce are what leadership uses to make real calls — you make sure they’re right, not just plausible.
• Great Just Isn’t Good Enough: You don’t stop at a working report. You ask if the metric is actually the right one, and if there’s a cleaner way to show it.
• One Team, One Goal: Operations, Sales & Marketing, and IT/R&D all come to you with different questions — you treat all of them as your team, not just IT.
• Passion for Excellence: Your analysis is clean enough that someone unfamiliar with the data could follow your logic without a walkthrough.

What You’ll Do

• Write SQL for data extraction, transformation, and reporting across Covenir’s systems
• Build and maintain executive-facing analytics and KPI dashboards — volumes, postage, and SLA performance by customer and business unit
• Use Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) supporting the platform’s data warehouse
• Research and evaluate AI tools, vendors, and partnership opportunities (for example, document-intelligence platforms) to inform build-versus-partner recommendations
• Translate operational and business questions from Operations, Sales & Marketing, and leadership into data requests and reporting
• Apply AI-assisted analysis and workflow tools, consistent with Covenir’s 80/20 model
• Support data retention, security, and SOC compliance requirements as they apply to platform data

Requirements

• 2+ years of experience in data analysis, reporting, or business intelligence, with proficient SQL skills
• Working knowledge of Azure data services (Azure SQL, Microsoft Fabric, Blob Storage) or equivalent cloud data tools; AWS experience a plus
• Fundamental knowledge of insurance BPO business processes across Print, Call Center, Virtual Mailroom, and Premium & Lockbox
• Working knowledge of data collection across multiple business functions, and of data retention and access-control policies
• Basic understanding of the AI/API sandbox and its available data workflows
• Experience building executive-facing dashboards or KPI reporting
• Comfortable researching and evaluating vendors, tools, or partnership opportunities
• Ability to create clear, concise data analysis and reporting documentation for stakeholders across Operations, Sales & Marketing, and IT & R&D
• Completes data security and confidentiality training, SOC compliance training, and cross-functional onboarding across Platform modules
• Bachelor’s degree in a related field (Data Analytics, Statistics, Computer Science, Business), or equivalent experience
• Performs other duties as assigned by the R&D Manager in support of Covenir’s broader business needs

What An A Player Looks Like

• Numbers you can defend. A players can explain exactly how a metric was calculated and why it’s the right one, not just hand over a dashboard.
• Translates business questions into data. When Sales & Marketing or Operations asks a vague question, A players know how to turn it into the right query.
• Curious about AI tooling. A players actively track what’s out there, not just when asked to evaluate a specific vendor.
• Comfortable being the single source of truth. When numbers conflict across teams, A players are the ones who resolve which version is right.
• Documents the logic, not just the output. A players leave behind reporting anyone can pick up, not a black box only they understand.

Is This Role For You?

Strong fit

• Proficient in SQL and comfortable owning data
• extraction, transformation, and reporting end to end
• Enjoys translating vague business questions into
• concrete data requests
• Genuinely curious about AI tools and vendor
• landscapes, not just the data itself
• Comfortable being the tie-breaker when numbers
• across teams don’t match

Skip this role if

• You want a narrowly scoped reporting role with no ambiguity
• You’re not interested in researching AI tools or vendors
• You’d rather avoid being the one who resolves conflicting numbers
• You need requests to come from a single, consistent source

Worker Type

Regular

Number Of Openings Available

1