Danish speaking Customer Support Specialist (Travel Industry)

Concentrix; Sweden Township (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading travel technology services company is seeking a remote Customer Support Specialist fluent in Danish. Responsibilities include delivering exceptional service via phone and email, providing accurate travel booking information, and identifying solutions for customer needs. The ideal candidate should possess strong communication skills and be able to work independently. This role offers competitive salary and remote working flexibility.

Benefits

Competitive base salary

Bonus up to approximately 2750 SEK monthly

Annual Wellness Grant up to 3500 SEK

Supportive work environment

Flexible employment options

Qualifications

• Fluency in Danish and a good command of English.
• Availability to work in 8.5-hour shifts, Monday to Sunday.
• Flexibility and adaptability in a fast-paced work environment.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Provide accurate information regarding new bookings and cancellation options.
• Identify solutions for individual customer needs.

Skills

Fluency in Danish

Good command of English

Strong communication skills

Strong interpersonal skills

Problem-solving skills

Job description

Overview

Employer Industry: Travel Technology Services

Why consider this job opportunity:

• Competitive base salary
• Bonus of up to approximately 2750 SEK monthly
• Work remotely from the comfort of your own home
• Annual Wellness Grant of up to 3500 SEK
• Supportive and fun work environment with great coworkers
• Flexible employment options, including full-time and part-time roles

Responsibilities

• Deliver exceptional customer service via phone and email
• Provide accurate information regarding new bookings, rebookings, and cancellation options for air, rail, and hotel travel
• Identify solutions for individual customer needs to ensure smooth journeys
• Maintain a fluent command of Danish and English to assist customers effectively
• Collaborate with a dynamic team to enhance customer experiences

Qualifications

• Fluency in Danish and a good command of English
• Availability to work in 8.5-hour shifts, Monday to Sunday, from 9 AM to 8 PM
• Flexibility and adaptability in a fast-paced work environment
• Strong communication and interpersonal skills
• Ability to work independently from home

Preferred Qualifications

• Previous experience in customer support or a similar role in the travel industry
• Familiarity with travel booking systems and processes
• Passion for travel and helping others with their travel needs
• Strong problem-solving skills and a customer-centric mindset

#TravelIndustry #CustomerSupport #RemoteWork #CareerGrowth #FlexibleHours

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.