Danish-speaking customer service representative – Samsung eCommerce

Transcom; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full-time remote work

Hybrid option in Stockholm area

Competitive salary

Comprehensive training program

Career development opportunities

Pension scheme

Health and wellness benefits

Inclusive work environment

Start date: 16.11.2026

Job summary

Transcom seeks a Danish-speaking Customer Support Representative to join our eCommerce team. You help customers with questions about their purchases—from ordering to delivery and beyond—and you listen, understand needs, and provide effective solutions.

Working from home in a remote setup, you’ll join a global community of 33,000+ customer experience specialists across 29 countries, with training, development opportunities, and a collaborative, inclusive culture.

Qualifications

• Must have strong English writing and speaking skills (B2+).
• Danish as native language or fluent proficiency.
• Experience in customer service, retail, eCommerce or other customer-facing roles.

Responsibilities

• Assist customers with questions and challenges related to online shopping.
• Provide professional customer service via relevant channels.
• Find effective solutions tailored to customer needs.
• Maintain a positive and professional demeanor with multiple tasks in a fast-paced environment.

Skills

English (B2+)

Danish (native/ fluent)

Customer service experience

Retail/eCommerce exposure

Job description

General Information

Location

Work at Home

Job ID

14036

Job Category

Customer Service Representative (CSR)

Description & requirements

Description

Are you service-minded, empathetic and do you enjoy helping people? Then this could be the opportunity for you!

We are now seeking engaged and customer-oriented employees for our dedicated Samsung eCommerce Support Team at Transcom

As a Customer Support Representative, you play an important role in creating good customer experiences for our customers' customers. You become an important part of the customer's purchasing journey – from the first question and purchase to delivery and beyond.

Transcom is a global community of experts in customer experiences. We are curious, engaged and goal-oriented, and we are passionate about delivering world-class customer service for some of the world's most well-known and popular brands.

Now we are seeking Danish-speaking customer service heroes who love working with people, genuinely want to create good customer experiences and thrive in a dynamic work environment with a fast pace.

What do we offer?

Hos Transcom you become part of an inclusive and international work environment where you are welcomed warmly and supported from day one. We invest in our employees and their development.

• Full-time remote work, where you can work from home if you live in Sweden


• A hybrid solution if you live in the Stockholm area, where you can combine office and home work


• Competitive salary


• Comprehensive training and introduction program


• Gode muligheder for karriereudvikling


• Collective agreement and pension scheme


• Health and wellness benefits


• An inclusive and social work environment


• Start dato: 16.11.2026

Din rolle som eCommerce Customer Support Representative

Online shopping is constantly evolving, and at Transcom we focus on creating good customer experiences throughout the purchasing journey.

In this role you help customers with questions and challenges related to their purchase – from ordering to delivery and beyond. You listen to the customer, understand their needs and find good and effective solutions.

You will among other things:

• Help customers with questions and challenges related to online shopping


• Provide professional and personal customer service via relevant communication channels


• Find good and effective solutions tailored to the customer's needs


• Handle different types of customer enquiries in a positive and professional manner


• Contribute to customers having a seamless and positive experience every time they shop

Who are we looking for?

We are looking for you, who are positive, solution-oriented and genuinely interested in helping others.

We believe you will thrive in the role if you:

• Have good English skills (B2+) – both written and spoken


• Have Danish as your native language or speak Danish fluently


• Have experience with customer service, retail, eCommerce or another customer-facing role – this is a great advantage


• Have good communication skills and the ability to meet customers with empathy and understanding


• Keep calm and professionalism, even when you encounter demanding customer situations


• Are solution-oriented and creative when it comes to finding quick and effective solutions


• Thrive at handling multiple tasks simultaneously in a high-pace environment


• Have a genuine desire to create good customer experiences

What is it like to work at Transcom?

Hos Transcom you are never just an employee – you become part of a global community.

We are more than 33,000 customer experience specialists in 29 countries distributed across 90 locations, and we deliver services in 33 languages to international brands across a wide range of industries.

We continue to grow and invest in our employees. Every day people begin their journey at Transcom, where they get the opportunity to develop their experience and potential into new skills and career opportunities.

With us, hard work, collaboration and engagement are valued. We support each other, cheer each other on and work together to create positive and lasting development – both in our teams and in the communities we are part of.

Hos Transcom you should be able to be yourself from day one. We believe in inclusion, collaboration and development, and with the right attitude there are no limits to how far we can go together.

We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, status as a protected veteran or other characteristics protected by law.