Danish Speaking Customer Service Associate Poker/Sports

Entain / GVC Holdings; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in sports betting and gaming is seeking a Customer Service Associate fluent in Danish and English. This role involves engaging with customers through various channels, ensuring their inquiries are resolved effectively. You will be part of a dynamic team focused on delivering exceptional service while maintaining product knowledge. The company offers a competitive salary, regular bonuses, and excellent development opportunities in a supportive and inclusive environment. Join this innovative firm and contribute to enhancing customer experiences in the gaming sector.

Benefits

Regular bonus

Healthcare support

ShareSave scheme

Excellent development opportunities

Wellbeing support

Qualifications

• Fluency in English and Danish is essential for this role.
• Strong analytical skills and ability to work in a challenging environment.

Responsibilities

• Handle customer inquiries via chat, email, and phone.
• Report system bugs and escalate suspicious activities.

Skills

Fluency in English

Fluency in Danish

Analytical Skills

Customer Service Skills

Tools

Windows OS

MS Office

Job description

Company Description

Sports betting, gaming, and interactive entertainment are evolving, and we’re leading this change by prioritizing people. We aim to deliver exciting, engaging, and entertaining experiences at your fingertips, pushing boundaries through innovation, technology, and talented individuals like you. When you join Entain, it’s your game — let’s win together.

Job Description

As a Customer Service Associate for Poker & Sports with Danish language skills, you will handle customer inquiries via chat, email, and phone, assess individual issues, and take appropriate actions to meet customer needs. Your goal is to resolve queries and ensure our customers enjoy an exceptional entertainment experience each day.

Reporting to the Customer Services Team Lead, you will be part of the CS Team responsible for maintaining in-depth product knowledge while providing high-quality customer care to our clients.

Are you seeking an opportunity to add real value to a team?

What you will do:

• Handle customer inquiries via chat, email, and phone, assessing problems and taking appropriate actions;
• Report system bugs and general issues experienced by customers to specialized departments or CS Management;
• Escalate suspicious customer activities to CS Management and Compliance Department;
• Maintain detailed knowledge of products and Standard Operating Procedures.

Qualifications

• Fluency in English and Danish
• Ability to perform well in a challenging environment
• Strong analytical skills
• Basic knowledge of Windows OS and MS Office applications, with good typing skills
• Willingness to work flexible shifts

Additional Information

At Entain, we recognize that attracting top talent requires a competitive package and robust support to reach peak performance. Join us, and you'll receive a competitive salary along with benefits such as:

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Excellent development opportunities
• Wellbeing support and more

Beyond this, you'll have opportunities to earn recognition, join a talented and inclusive community, and be celebrated for your individuality.

If you require any adjustments or accommodations during the recruitment process, please contact us.

At Entain, doing what's right is a core value. We are committed to creating a diverse, equitable, and inclusive future for our people and the wider gaming sector. We aim to ensure everyone feels valued, respected, and celebrated for who they are.