Danish Speaking Customer Experts for a Tech Leader - Work Remote In Greece

Employers from Greece; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

13th & 14th salaries

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Career development

Supportive international team

Job summary

Mercier Consultancy Group is seeking Danish-speaking Customer Experts for a leading telecommunications firm in Greece. You will provide top-tier customer support for telecom products, troubleshoot connectivity issues, and handle billing inquiries while representing a global brand.

Benefits include relocation assistance, competitive salary, training, health insurance, and career development within an international team.

Qualifications

• Native or fluent Danish (spoken and written) required.
• Valid EU passport or work permit allowing employment in Greece.
• Experience in telecommunications or technical customer support preferred.
• Strong communication, patient and empathetic demeanor when dealing with clients.

Responsibilities

• Deliver exceptional customer service for telecom products and services.
• Troubleshoot connectivity issues and provide clear, effective solutions for network or device-related inquiries.
• Resolve billing and subscription questions accurately and efficiently.
• Represent the client as a brand ambassador for a leading global telecom company.
• Document all customer interactions in the CRM to maintain accurate service history.
• Collaborate with cross-functional technical teams to stay updated on software, hardware, and mobile network advancements.
• Understand telecommunications regulations and client service protocols.

Skills

Danish language

Communication skills

Customer service

Adaptability

Job description

at Mercier Consultancy Group

Danish Speaking Customer Experts for a Tech Leader

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating life-changing career moves for professionals seeking high-impact roles within the global telecommunications sector.

Job Overview

We are currently sourcing for the Danish Speaking Customer Experts for a Tech Leader position in Greece, offering a unique opportunity to join a cutting-edge telecommunications firm. This role is perfect for ambitious individuals looking for exciting jobs in Greece, providing world-class support to subscribers while enjoying the Mediterranean lifestyle.

Key Responsibilities

• Deliver exceptional customer service support to users of modern telecommunications products and services.
• Troubleshoot technical connectivity issues and provide clear, effective solutions for network or device-related inquiries.
• Maintain high levels of customer satisfaction by resolving complex billing and subscription questions with precision.
• Act as a brand ambassador for our client, representing one of the biggest names in the global telecommunications industry.
• Document all customer interactions in the database to ensure accurate service history and product development feedback.
• Collaborate with cross-functional technical teams to stay updated on the latest software, hardware, and mobile network advancements.
• Maintain a deep understanding of telecommunications regulations and company-specific service protocols.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit allowing employment in Greece.
• Previous experience in telecommunications or technical customer support is highly advantageous.
• A passion for technology and a desire to excel in Danish-speaking jobs within the tech sector.
• Strong communication skills and a professional, patient, and empathetic demeanor when dealing with clients.
• Comfortable working in a fast-paced environment and ability to adapt to new digital telecommunications tools.

Benefits

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Fully Paid Training on Telecommunications systems
• Health Insurance and local social security benefits
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
• Monthly Performance Bonus for high-achieving Customer Experts
• And Much More, including career development programs and a supportive international team.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending thousands of years of rich history with a modern, vibrant social culture. When you secure one of our Danish-speaking jobs, you are not just taking a career step; you are choosing to wake up to the glorious Mediterranean sun, crystal-clear beaches, and the world-renowned Greek hospitality that makes Greece a top destination for expatriates.

Beyond the professional growth, Greece provides an affordable and exciting lifestyle with incredible gastronomy, bustling nightlife, and a welcoming international community. Our comprehensive relocation support ensures that your move to Greece is seamless, allowing you to settle in quickly and enjoy everything this beautiful country has to offer while working as a Customer Expert for a Tech Leader.