DAN QC Analyst

Epiq; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

Epiq is seeking a Senior Operations Analyst to serve as SME across eDiscovery workflows. You will support Associates, drive best practices, and contribute to quality standards while delivering hands-on analysis and project collaboration.

The role involves developing training materials, SOPs, and knowledge management strategies, with opportunities to influence processes and performance across teams.

Qualifications

• At least three years’ experience in an IT/technical production role.
• Strong desire to learn new skills.
• Excellent verbal and written communication skills.

Responsibilities

• Utilize proprietary and 3rd party eDiscovery software and data recovery processes.
• Load, process and search client data in various file formats.
• Collaborate with team members to troubleshoot data issues and perform complex data analyses.

Skills

Strong communication

Team collaboration

Problem solving

Process improvement

Self-directed

Training and coaching

Education

Bachelor’s degree in Computer Science, Business Management or related field

Degree in law or a legal field

Tools

Relativity

DocuMatrix

Summation

Ipro

Ringtail

Introspect

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

Job Summary

The Senior Operations Analyst is a specialist Subject Matter Expertise (SME) in one or more areas of the eDiscovery operational workflow as practiced at Epiq. The purpose of this position is to provide SME to Associates, support learning and development, ensure best practices and quality standards in their SME area are applied and adhered to, whilst also acting as an individual contributor within Operations on the full range of activities and tasks.

Essential Job Responsibilities

• Utilize proprietary software applications, 3rd party eDiscovery applications, electronic discovery and data recovery processes.
• Load, Process and Search client data in many different file formats.
• Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks.
• Communicate and collaborate with other company departments.
• Generate reports from various database platforms for senior management.
• Be a Subject Matter Expert (SME) in one or more areas of the eDiscovery operational workflow as practiced at Epiq Systems. Make SME available by consulting on projects, planning meetings, client requirements and solution design as required.
• Create and lead training sessions for Associates in SME areas as requested by Management. Be responsible for the creation and management of Standard Operating Procedures (SOPs) for their SME areas, including but not limited to policies, procedures, workflows and work instructions. Ensure reference documentation is maintained and easily findable. Contribute to the development and implementation of a Knowledge Management (KM) strategy.
• Manage, drive, and implement department initiatives around planning, documentation, procedures and Continuous Improvement, and ensure compliance with policies, procedures and work instructions.
• Promote the company’s culture and values through leadership-by-example, group interaction, and frequent one-on-one coaching with associates at every level.

Qualifications & Characteristics

Requirements for this role

• At least three years’ experience working in an IT/technical role that is production-based, deadline driven and outcome oriented.
• Must possess a strong desire to learn new skills.
• Must display excellent verbal and written communication.
• Must work well in a team environment.
• Demonstrated experience implementing process improvement and compliance is required.
• Must have a demonstrable ability to effectively lead and manage the productivity of the team, incidents, and drive to problem resolutions.
• Must be able to facilitate solutions across departments and teams in a collaborative manner.
• Must be able to anticipate and prevent problems while assisting in managing incidents to resolution.
• Experience of working under tight deadlines in a fast‑paced environment.
• Strong communication, situational awareness and organizational agility skills.
• Must be self‑directed and foster initiative in others.
• Must be able to translate larger business goals into actionable items for their team.
• Demonstrable experience with training and developing team members using an inspirational and motivational approach that aligns with Epiq’s unique organizational culture.

Education & Experience

• Bachelor’s degree in Computer Science, Business Management or a closely related field of study or an equivalent combination of education and experience, OR;
• A degree or certification in law or a legal field (complemented by suitable technical expertise)

Preferred Requirements & Certifications

• Hands‑on experience with databases, search logic and a foundational understanding of database file structure is required.
• A minimum of two years industry‑related experience, including a solid understanding of the data processing, litigation support and document review processes, is required; experience of collaborating across shifts is desired.
• A solid understanding of all Microsoft Office applications, basic UNIX, Windows, hardware, networking, and delimited files is required; Experience with SQL database and other database applications preferred.
• Familiarity with the eDiscovery industry – Electronic Discovery Reference Model (EDRM), technology, global legal framework and competitive landscape – is required.
• Knowledge of litigation support software, including any of the following: DocuMatrix, Relativity, Concordance, Summation, Ipro, Ringtail, and Introspect, is required.
• Deep experience of one of more SME areas required by Epiq Systems – including formal certifications if available – is required.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust‑based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.