Damage Prevention Coordinator

Ziplyfiber; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Ziply Fiber is seeking a Damage Prevention Coordinator who will provide facility protection support, process locate tickets, and ensure compliance with regulations. This remote position requires strong customer service skills and proficiency in Microsoft Office. Ideal candidates will possess a high school diploma and relevant experience. Join a leading broadband provider and contribute to protecting community infrastructure.

Benefits

Sick leave

Paid time off

Quarterly performance bonus

Training

Career growth

Education benefits

Qualifications

• Requires a high school diploma or equivalent.
• Three years of direct experience preferred.

Responsibilities

• Screen and process locate tickets received from state 811 One-Call centers.
• Update computer system with current information in a timely manner.
• Resolve customer complaints or issues related to dig tickets.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Customer service

Education

High School diploma or GED

Three years direct experience

Tools

Microsoft Office

Job description

$16.83 to $28.85 hourly DOE

sick leave and paid time off, quarterly performance bonus, training, career growth and education

Company Background

Everyone deserves the best internet possible, and that’s the refreshingly great experience we’re creating

at Ziply Fiber. We’re bringing fiber to more than one million homes and businesses across the broader

Northwest. By pairing brilliantly fast internet with customer choice and control, we’re making it simple and

easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland,

Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet

in addition to streaming TV, privacy products, and phone service as well.

Job Summary

The Damage Prevention Coordinator (DPC) will work remotely with internal and external partners within

field operations providing facility protection support as well as review and release Ziply Fiber facility

locates. In addition, the DPC position will provide administrative duties and support as outlined to ensure

all necessary information is obtained, filed, and reported on pertaining to Ziply plant facility protection.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee

and are not intended to reflect all duties performed.

• Screen and process locate tickets received from state 811 One-Call centers by using third party

software and electronic mapping.

• Review of internal facility records and as-built drawings pertaining to locate request.

• Forward and dispatch tickets requiring facility locates to contract locators’ companies or company

employees after tickets have been screened.

• Work with company employees, One-Call Centers, excavators, and contract locators to ensure

that Ziply Fiber facilities are protected from damage.

• Work with Ziply Plant Damage Team and collection agencies to recover the cost to repair

damages.

• Resolve customer complaints or issues with dig tickets or facility damages.

• Update computer system with current information in a timely manner.

• Perform dispatching duties essential to protecting facilities and meeting regulatory guidelines.

• Manage inbound and outbound customer calls in a timely manner.

• Must be available to work regular business hours - Pacific Standard Time.

• Performs other duties as required to support the business and the evolving organization.

Qualifications:

• High School diploma, GED, or equivalent four years’ experience with three years direct

experience required.

• College hours or a college degree may be substituted for some experience as deemed

appropriate.

• Ability to deal with public in a professional manner.

• Prior experience in Call Center or dispatch environment.

Knowledge, Skills, and Abilities:

• Proficient in Microsoft Office products.

• Ability to use electronic maps and to follow written directions to dig sites.

• Ability to work independently and apply sound judgment and reasoning skills to a variety of

situations.

• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

• Strong verbal and written communication, attention to detail, and organizational skills.

• Ability to work within critical deadlines.

• Ability to adjust to rapidly changing priorities and schedules.

• Ability to provide excellent customer service.

• Ability to remain professional at all times.

Work Authorization:

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available

for this position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodation may be made to

enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining the physical condition necessary for bending,

stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a

comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or

move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,

color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment and Additional Information:

Work is performed in an office setting with exposure to computer screens and requires extensive use of a

computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office

setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees

may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply

Fiber. In holding outside employment or self-employment, employees should ensure that participation

does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of

race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the

presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may