Damage Prevention Coordinator

MLGW; Memphis, Northern (TN, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

MLGW is seeking a Damage Prevention Coordinator to lead the utility's damage prevention program across electric, water, and natural gas operations. You will develop procedures, training, and stakeholder engagement to reduce damages and improve safety.

This role partners with Tennessee 811, regulators, excavators, and internal teams, delivering data-driven improvements, dashboards, and compliant field guidance through coaching and audits.

Qualifications

• Bachelor's degree in safety engineering, construction management, or related field.
• Experience applying safety, construction, utility, or operational practices in field environments, including training delivery and program coordination.
• Knowledge of Tennessee 811 processes, DIRT reporting, utility locating and marking practices, GIS systems, and mapping workflows.

Responsibilities

• Lead and continuously improve damage prevention programs and training.
• Develop procedures, performance metrics, and compliance initiatives.
• Coordinate with internal departments and external stakeholders including Tennessee 811.
• Develop dashboards, reports, and key performance indicators.
• Support audit readiness and regulatory compliance activities.

Skills

Safety leadership

Training delivery

Program coordination

Stakeholder engagement

Data analysis

Regulatory compliance

Education

Bachelor's degree in safety engineering, construction management, or related field

Tools

Geographic Information Systems (GIS)

Job description

JOB PURPOSE

The Damage Prevention Coordinator will be responsible for leading MLGW's Damage Prevention Program for electric, water, and natural gas operations by developing and administering procedures, training, public awareness initiatives, and stakeholder engagement activities that reduce utility damages, improve locate performance, and enhance public and employee safety. Serves as the primary liaison with excavators, contractors, regulatory agencies, Tennessee 811, public officials, and internal departments to ensure compliance with applicable regulations and industry standards while supporting continuous improvement through training, field coaching, and incident review.

ESSENTIAL FUNCTIONS

Lead and continuously improve MLGW's Damage Prevention and Natural Gas Public Awareness Programs. Develop, implement, and maintain program procedures, performance metrics, and compliance initiatives. Coordinate with internal departments to support damage prevention activities, records management, training, and operational effectiveness. Monitor and interpret applicable state and federal damage prevention regulations. Administer locator and damage prevention training programs. Provide field support, guidance, and coaching for damage investigations, construction activities, and safe excavation practices. Maintain and update procedures related to locating, marking, ticket management, and mapping discrepancies. Serve as the primary liaison with Tennessee 811, excavators, contractors, emergency officials, public officials, and the community. Promote compliance with One-Call requirements through outreach, education, and stakeholder engagement. Support public awareness initiatives and represent MLGW at industry and community events. Develop and maintain performance dashboards, reports, and key performance indicators. Conduct data quality reviews, monitor damage trends, and support incident reporting and regulatory compliance activities. Assist with audit readiness and compliance with applicable safety regulations. Evaluate and implement improvements to ticket management systems, field technology, and damage prevention processes. Coordinate with GIS and Records personnel to improve mapping accuracy, records access, and discrepancy resolution workflows. Perform other duties as directed or assigned.

LICENSES AND CERTIFICATIONS

Must have a valid driver's license from the state of residence.

EDUCATION

Bachelor's degree in safety engineering, Construction Management, or related field.

EXPERIENCE

Experience applying safety, construction, utility, or operational practices in field environments, including training delivery and program coordination. Knowledge of utility construction, damage prevention regulations, Tennessee 811 processes, DIRT reporting, utility locating and marking practices, GIS systems, and mapping workflows. Knowledge of utility damage prevention, safe excavation practices, and applicable safety regulations. Ability to analyze data, develop procedures and training, communicate effectively with diverse stakeholders, and support continuous improvement initiatives. Demonstrated skills in program management, regulatory compliance, stakeholder engagement, safety leadership, problem-solving, decision-making, collaboration, and independent judgment in a dynamic operational environment.

ADDITIONAL INFORMATION

Preferred competencies include program management, continuous improvement, stakeholder engagement, safety leadership, regulatory compliance, analytical problem-solving, operational decision-making, and collaborative relationship building. Proper use and maintenance of assigned personal protective equipment (PPE). Completion of required MLGW safety and compliance training programs. Completion of Traffic Awareness training and other applicable operational safety training. OSHA 30-Hour certification or equivalent training preferred. Physical Demands: Requires frequent walking and travel in construction and outdoor environments, occasional lifting of up to 25 pounds, and the ability to respond to after-hours, emergency, and on-call situations as needed. THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.