Dallas Telecom Customer Care Representative (Full-Time)

Mass Markets; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a full-time Dallas Telecom Customer Care Representative to provide customer service and technical support for Fortune 500 products. This on-site role involves training, handling customer inquiries, resolving issues, and promoting new products and services, with comprehensive benefits and career growth opportunities available.

Benefits

Paid time off and holidays

Contests with cash prizes and electronics

Comprehensive health, dental, and vision insurance

Retirement plans, disability, and life insurance

Career growth opportunities and paid training

Qualifications

• Must be 18+ years old.
• Experience with data entry and proficient in English.
• Reliable high-speed internet (20Mbps+) required.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Understand customer needs and resolve issues.
• Document customer interactions accurately.

Skills

Communication

Problem Solving

Customer Service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Dallas Telecom Customer Care Representative (Full-Time) role at Mass Markets.

This is a full-time, on-site call center position supporting customer service, technical support, and sales interactions. You will be trained extensively on Fortune 500 products and communications technology, helping customers troubleshoot issues and promoting new products and services.

Responsibilities include:

• Handling inbound and outbound customer contacts professionally
• Understanding customer needs and resolving issues
• Researching and coordinating with departments to resolve support problems
• Documenting customer interactions accurately
• Following scripts, policies, and procedures
• Escalating issues appropriately and ensuring first call resolution

Qualifications required:

• Must be 18+ years old with a high school diploma or equivalent
• Experience with data entry, proficient in English, and capable of typing 20+ WPM
• Reliable high-speed internet (20Mbps+)
• Basic knowledge of Microsoft Office and computer applications
• Strong communication, problem-solving, and customer service skills

Benefits include:

• Paid time off and holidays
• Contests with cash prizes and electronics
• Comprehensive health, dental, and vision insurance
• Retirement plans, disability, and life insurance
• Career growth opportunities and paid training

This job is active and accepting applications. To be considered, complete an application on our careers page, including screening questions and a pre-employment test.