Dallas-Based Customer Service Representative - Managed Care

CorVel Corporation; Dallas, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CorVel Corporation in Dallas, TX is seeking a Customer Service Representative to handle client and provider inquiries by email, fax, phone, or written correspondence while ensuring compliance with contract and state guidelines.

The role requires living in Dallas with reliable internet and strong communication, organization, and familiarity with workers' compensation processes. You will collaborate with supervisors and other departments to resolve inquiries and maintain accurate reports.

Qualifications

• High school diploma or equivalent required.
• Customer service experience in managed care or benefit administration preferred.
• Knowledge of workers' compensation fee schedules and regulations preferred.

Responsibilities

• Answer emails from clients, providers and internal offices.
• Review provider history in MedCheck, Scheck and SalesCloud.
• Consult with Supervisor to clarify answers to inquiries.
• Contact provider to discuss findings at the appropriate level.
• Maintain reports and spreadsheets as needed.
• Additional duties as assigned.

Skills

Knowledge of Workers Compensation fee

Effective verbal and written comms

Organizational skills & multitasking

Detail oriented

Microsoft applications

Medical terminology & coding

Education

High school diploma or equivalent

Customer service in Managed Care / Benefit Administration

Job description

Job Category: Administrative (Field)

Requisition Number: CUSTO011553

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• Posted : July 13, 2026
• Full-Time

Locations

Showing 1 location

Description

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions.

This role requires candidates to live in Dallas, TX with internet upload and download speeds of at least 80Mbps.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Knowledge of Workers Compensation fee schedules and regulations
• Effective verbaland written communication skills
• Good organizational skills and ability to multitask
• Detail oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.