Dairy Queen General Manager

Prismhr Hire; Cumming (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Meadowbrook Brands is seeking a General Manager to lead a Dairy Queen franchise in Georgia, driving hospitality, sales, and operations. You will oversee staff, manage profits, and uphold brand standards in a fast-paced environment.

With 3–5 years in restaurant management, you’ll coach teams, ensure food safety, and execute local promotions while maintaining a welcoming dining area for guests and families.

Qualifications

• 3–5 years of restaurant management with P&L responsibility.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven track record of controlling COGS and labor.
• ServSafe certified.
• Ability to coach and develop employees.
• Excellent under pressure with a positive attitude.

Responsibilities

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
• Enthusiastically greet and welcome fans to the Dairy Queen brand.
• Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit.
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls.
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store.
• Marketing, evaluating program results, identifying and tracking changing consumer demands.
• At all times exhibit a genuine passion for excellence.
• Perform other duties as assigned by management.

Skills

Customer service

Team leadership

P&L management

COGS & labor control

Coaching and development

Food safety knowledge

Hospitality experience

Education

High School diploma or equivalent

ServSafe certification

Job description

Meadowbrook Brands: We want YOU to have a seat at our table!

Meadowbrook has been an established company since 1932, when founder Fred Weir Sr. opened his first restaurant to provide all the missing elements in our world today. His desire is to provide a place where people and families can come to get away from the troubles that this world may bring and to design a place that gives every person who walks through the doors a sense of belonging and hope that they matter.

General Manager Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Develop the restaurant’s business plan by working with the owner and manage restaurant profit & loss to optimize sales and profit
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store
• Marketing, evaluating program results, identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent
• Strong hospitality and customer service skills
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Excellent track record of coaching and developing employees
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Ability to work in and out of different temperature ranges.
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.