DAIRY/LEAD CLERK

Kroger Family of Companies; Scottsdale (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger Family of Companies in Scottsdale is seeking a Grocery Clerk to plan, organize, train and direct clerks, while performing production and customer service duties to maximize store sales.

You will organize work, respond to customers, manage inventory, pricing and displays, and engage in effective merchandising and promotions to enhance shopper experience. This role requires weekend availability and strong teamwork.

Qualifications

• Weekend and holiday availability required.
• Effective written and verbal communication skills.
• Ability to manage people and workloads.
• Make intelligent decisions quickly.
• Multitask, set priorities, present information professionally.
• Personal initiative and follow-through.
• Team player in a fast-paced environment.
• Operate power machinery and tools.
• Understand department operations.
• Handle stressful situations calmly to leave a positive impression.
• Demonstrate production, merchandising, and customer service skills.

Responsibilities

• Organize work, train and schedule associates to provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions with tact and professionalism.
• Use ordering systems to manage merchandise quantities and balance on hand.
• Price and display merchandise; maintain signage, rotation, freshness and space allocation.
• Engage associates in merchandising techniques, customer service and promotions.
• Implement company programs and maintain harassment- and discrimination-free policies.
• Provide input on department budgets, goals and results to maximize sales and profits.
• Communicate with associates and customers to create a positive impression.
• Maintain equipment and facilities safely and per policies.
• Keep floors, shelves and displays clean and sanitary.
• Maintain department temperature logs across shifts.
• Assist on inventories, store resets, remodels and promotions.
• Supervise and coach direct reports; conduct performance reviews.
• Perform essential functions with or without reasonable accommodation.

Skills

Weekend availability

Communication skills

People management

Multitasking

Customer service

Job description

Plan, organize, train and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

• Organize work, train and schedule associates to consistently provide prompt courteous service.

• Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous and professional in all interactions.

• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.

• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.

• Provide input on department budgets, goals and results and maximize department and store sales and profits.

• Communicate and interact with associates and customers to provide a positive impression.

• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

• Maintain floor, shelf and display areas clean and up to sanitary standards.

• Maintain accurately updated department temperature logs on all shifts and by all clerks.

• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Willing to weekends and holidays.

• Effective written and verbal communication skills.

• Demonstrate aptitude to manage people and organize workloads.

• Ability to make intelligent decisions quickly.

• Ability to multitask, set priorities, present information in a professional manner and work with all levels of the organization.

• Personal initiative and follow through to completion.

• Ability to work as part of a team in a fastpaced environment.

• Qualified and able to operate power machinery and work with various job tools.

• Understanding key components of department operations.

• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Desired

• Past work record reflects dependability and integrity.

• Knowledge of applicable laws and regulations related to employment practices, and safety.

• Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.