DAIRY/LEAD CLERK

Kroger; Hutchinson (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Kroger in Hutchinson, Kansas is seeking a supervisor to lead Grocery Clerks, oversee training, scheduling and daily store operations. You will ensure high standards of customer service, merchandising and safety while driving sales performance across the department.

The role emphasizes team leadership, effective communication, and the ability to manage priorities in a fast-paced retail setting. Experience with POS systems and inventory control is preferred.

Qualifications

• Ability to manage people and organize workloads.
• Strong written and verbal communication skills.
• Ability to make quick, intelligent decisions in a fast-paced retail environment.

Responsibilities

• Organize work, train and schedule associates to provide prompt courteous service.
• Respond to customer or associate comments, complaints, requests, and questions professionally.
• Use POS/ordering systems to manage quantities and inventory.
• Price and display merchandise, ensure signage and stock rotation.
• Lead merchandising, promotions and customer service initiatives.
• Assist in budgeting and maximizing department sales and profits.
• Coach direct reports and provide performance feedback.

Skills

People management

Customer service

Communication

Multi-tasking

Tools

POS systems

Job description

Job Description

Plan, organize, train and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Organize work, train and schedule associates to consistently provide prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
• Provide input on department budgets, goals and results and maximize department and store sales and profits.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and display areas clean and up to sanitary standards.
• Maintain accurately updated department temperature logs on all shifts and by all clerks.
• Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to weekends and holidays.
• Effective written and verbal communication skills.
• Demonstrate aptitude to manage people and organize workloads.
• Ability to make intelligent decisions quickly.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Qualified and able to operate power machinery and work with various job tools.
• Understanding key components of department operations.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.

Desired

• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety.
• Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.