Dairy/Frozen Manager

Natural Grocers Good4U; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading grocery store as a Dairy/Frozen Manager in Dallas. You'll oversee the department's operations and staff, ensuring profitability and exceptional customer service. Ideal candidates have retail experience, leadership skills, and a passion for natural foods. Great benefits and career advancement opportunities await!

Benefits

Birthday Bonus Pay

Paid Time Off

Employee Assistance Program (EAP)

Health Savings Account (HSA)

401k with discretionary company match

Qualifications

• 1-2 years of experience in retail, preferably in a grocery environment.
• 1-2 years of experience supervising others preferred.

Responsibilities

• Manage department profitability and create inviting, shopable departments.
• Train department personnel and handle performance issues.

Skills

Customer service

Organization

Attention to detail

Communication

Team collaboration

Education

High School diploma or GED

Tools

SAP

MS Word

Excel

Outlook

Job description

Salary Range

USD $19.00/Hr.

Overview

The Job in a Nutshell:

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, as well as training, directing, and monitoring all department staff. Department Managers are responsible for their own department's success and are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

06/18/2025

Responsibilities

Main Ingredients:

• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full, and shopable departments.
• Ordering for the dairy/frozen department, including deli and meat, and maintaining accurate inventory levels.
• Managing margin, COGS, and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in-stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps, and dynamic displays.
• Managing and participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Training and monitoring department personnel including assigning and following up on tasks.
• Working with other department managers to cross-train staff to accomplish all needed tasks.
• Conducting active and passive demos.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Opening and closing of store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing, and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week, and attending mandatory store meetings.

Although this is a general outline of job responsibilities, all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

• High School diploma, GED, or equivalent preferred.
• Ability to obtain forklift certification.
• 1-2 years of experience in retail, preferably in a grocery or retail environment; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Sense of urgency in the completion of tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the above-listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to them by their Manager and/or other Store Support Center managers that might not be listed here.

Benefits Overview

All Crew Members

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, scheduled pay increases
• Advancement opportunities and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company-paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands

Physical Requirements:

• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs. Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.