Dairy Dept Lead & Customer Experience Champion

The Kroger Co.; Charleston (WV); On-site; USD 40,000 - 56,000; Full time

Job summary

The Kroger Co. is seeking a Dairy Department leader in Charleston, WV to deliver an outstanding customer experience under the Customer 1st strategy. You will supervise all department activities, drive sales, maintain safety standards, and reinforce Kroger's core values in a fast-paced store setting.

Responsibilities include staffing, training, budgeting, promotions, and ensuring accurate product placement while providing exceptional service to shoppers across dairy offerings.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Communicate information about company, department, and job specifics to staff.
• Set department performance goals and empower associates to meet them via teamwork.
• Develop scheduling to manage customer volume during hours of operation.
• Train and evaluate associates through performance appraisals.
• Adhere to applicable laws, food safety rules, and company guidelines.
• Create a welcoming environment and assist customers with product knowledge and suggestions.
• Offer product samples and inform customers about dairy specials.
• Develop and implement a department business plan to achieve results.
• Understand store layout and locate products efficiently.
• Plan sales promotions in cooperation with store management.
• Educate associates about in-store promotions and ads affecting Dairy.
• Submit seasonal critiques to the supervisor and manage promotional plans.
• Assist management with budgeting, P&L reviews, and actions on financial reports.
• Schedule price changes and manage inventory processes and discrepancies.
• Train staff on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures and maintain temperature logs.
• Reinforce safety programs and report safety issues or unsafe conditions.
• Notify management of accidents and report safety risks or illegal activity.

Skills

Retail experience

Management experience

Effective communication

Stress management

Education

High school diploma or equivalent

Job description

The Kroger Co. is seeking a Dairy Department leader in Charleston, WV to deliver an outstanding customer experience under the Customer 1st strategy. You will supervise all department activities, drive sales, maintain safety standards, and reinforce Kroger's core values in a fast-paced store setting.

Responsibilities include staffing, training, budgeting, promotions, and ensuring accurate product placement while providing exceptional service to shoppers across dairy offerings.