Dairy Department Leader: Customer-First & Profit Growth

Kroger Co.; Decatur (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Kroger Co. is seeking a customer-focused associate in Decatur, IL area to promote outstanding service in the Dairy department. You will work to create a welcoming environment, assist customers with product questions, and help drive sales through promotions and knowledgeable guidance.

The role requires clear communication, ability to handle busy periods, and a commitment to safety and accuracy in pricing, inventory, and checkout processes. Join a team that values respect, integrity and safety.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate department information to associates.
• Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, food safety regulations and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Develop and implement a department business plan to achieve desired results.
• Understand the store's layout and be able to locate products.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current promotions, especially promotions or ads that affect the Dairy department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist store management in preparing the store/department budget, profit and loss reviews.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize the inventory process, maintain awareness; note any discrepancies.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Stress management

Customer service

Education

High school education or equivalent

Job description

Kroger Co. is seeking a customer-focused associate in Decatur, IL area to promote outstanding service in the Dairy department. You will work to create a welcoming environment, assist customers with product questions, and help drive sales through promotions and knowledgeable guidance.

The role requires clear communication, ability to handle busy periods, and a commitment to safety and accuracy in pricing, inventory, and checkout processes. Join a team that values respect, integrity and safety.