DAIRY/CLERK

Kroger Mountain View Foods; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading grocery store chain is seeking customer-focused associates to enhance the shopping experience. Responsibilities include promoting a welcoming environment, ensuring product quality, and providing excellent customer service. Join a company that values diversity and offers growth opportunities.

Benefits

Healthcare coverage

Flexible scheduling

Paid time off

Employee Assistance Program

Tuition reimbursement

Associate discounts

Qualifications

• Proficiency in a second language required.
• Ability to manage stress effectively.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers.
• Ensure product quality and freshness.

Skills

Second language proficiency

Ability to handle stressful situations

Basic math knowledge

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of dairy specials.
• Provide customers with fresh products they have ordered.
• Recommend dairy items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate personnel of repairs.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Support and assist through interaction with minors, individuals with special needs, and older adults.
• Perform essential functions of this position with or without reasonable accommodation.

Qualifications

• Second language proficiency (speaking, reading, and/or writing).
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).

Job Info

• Job Identification 125775
• Job Category Store Operations
• Posting Date 05/16/2025, 09:43 AM
• Locations 1800 Republic Rd, Virginia Beach, VA, 23454, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology, and more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through industry-leading training programs and diverse career pathways.

From a small Cincinnati grocery store over a century ago, we’ve grown into the nation’s largest grocer with nearly 2,800 stores in 35 states. We pride ourselves on bringing diverse teams together with a passion for food and people, with the purpose of 'Feeding the Human Spirit.' We innovate continuously to create exceptional experiences for our customers, communities, and colleagues, with food at the core. Here, people matter. We strive to provide the ingredients for your success at work and in life. We support your future with value and care. If you’re caring, purpose-driven, and eager to learn, your potential is unlimited. Whether seeking a part-time role or a new career, we have a fresh opportunity for you. Apply today and join our Kroger family!