DAIRY/CLERK

African American Talent; Henderson (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

African American Talent is hiring for a retail associate in Henderson, NV. You will help deliver exceptional customer service, maintain a clean environment, and support sales goals in the department.

You will answer product questions, suggest items, and ensure product quality and safety. The role requires effective communication, basic math, and the ability to work in a fast-paced setting while upholding company values.

Qualifications

• Retail experience in a customer-focused environment.
• Bilingual abilities (spoken/written) are a plus.
• Ability to handle stressful situations professionally.
• Strong communication skills with customers and team.
• Basic math for transactions and counts.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment and assist customers with questions about products.
• Know department products and be able to answer inquiries and suggest items.
• Offer product samples to customers exploring new items.
• Inform customers of specials and promotions.
• Provide customers with fresh products and fulfill orders.
• Recommend items to meet customer needs and preferences.
• Check product quality and freshness; monitor sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and adapt to seasonal ads.
• Follow safety regulations and keep temperatures logged and preserved.
• Ensure equipment safety and report needed repairs to management.
• Notify management of accidents or safety concerns.
• Address safety risks or illegal activity as required.
• Cooperate in a fast-paced and sometimes stressful environment.
• Manage conflicts in a calm, respectful manner.
• Maintain honesty and integrity around customer and business information.
• Follow directions and seek help to resolve issues.
• Assist minors, individuals with special needs, and older adults as needed.
• Perform essential duties with or without reasonable accommodation.

Skills

Retail experience

Second language

Dealing with stress

Effective communication

Basic math

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of dairy specials.

• Provide customers with fresh products that they have ordered.

• Recommend dairy items to customers to ensure they get the products they want and need.

• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Display a positive attitude.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

• Retail experience

• Second language (speaking, reading and/or writing)

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)