DAI Help Desk Analyst

Redwoodstrategygroup; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salaries

Medical, dental and life insurance

401(k) matching

Generous leave programs

Tuition reimbursement

Professional development

and more!

Job summary

Redwood Strategy Group is seeking an analyst to join the DAI Help Desk team supporting Marine Corps Systems Command MAO. The ideal candidate has 1 year of DoD Financial Management experience and is motivated to learn, adaptable, and a good communicator.

The role addresses DAI Help Desk tickets for financial and technical issues, researches contracts, invoices, and payments, and works with MAO, DFAS, and DAI PMO to resolve issues, create SOPs, and deliver internal training.

Qualifications

• Bachelor’s degree required.
• 1 year DoD Financial Management experience.
• Ability to communicate with cross-functional partners.
• Public Trust required.
• Strong organizational skills and multitasking ability.
• Proactive and a team player.
• Ability to conduct research, reconciliation, and analysis of financial transactions.

Responsibilities

• Provide technical expertise to implement DAI/Oracle solutions in the help desk and training domains.
• Address and resolve DAI Help Desk Tickets, assisting end users with financial and technical issues (P2P).
• Research and reconcile contracts, invoices, and payments.
• Collaborate cross-functionally with MAO, DFAS, and DAI PMO.
• Support posting of Obligations and provide resolution guidance for various issues.
• Create SOPs and other system process documentation.
• Deliver training on evolving DAI processes.
• Demonstrate strong analytical skills for budgeting and planning.
• Facilitate clear communication with stakeholders at all levels.
• Contribute creative and strategic thinking to improve business processes.
• Work independently and as part of a team with leadership and collaboration.

Skills

DAI/Oracle modules

Help desk support

Budgeting and planning

Cross-functional collaboration

Education

Bachelor's Degree

Job description

Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman‑Owned Small Business (EDWOSB) founded on over 17 years of thought‑to‑action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations.

At RSG, we are committed to our company foundation—our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company.

Innovative Solutions. Cultivated Talent. Accelerative Success.

Redwood Strategy Group is seeking an analyst to join the DAI Help Desk team supporting Marine Corps Systems Command (MCSC) Managerial Accounting Office (MAO).

The ideal candidate has 1 year of DoD Financial Management experience, is motivated to learn more, is adaptable, and a good communicator.

The primary function of this role will be to address DAI Help Desk tickets for financial and technical issues experienced by USMC DAI users.

Duties include research and reconciliation of contracts, invoices, and payment. We work cross‑functionally with other teams at MAO, as well as external stakeholders such as DFAS and DAI PMO, to resolve Unmatched Disbursements (UMDs), support the posting of obligations, and make corrections. The RSG team is also responsible for creation of Standard Operating Procedures (SOPs), and other process documentation as well as delivery of training internally at MAO and to the MCSC Programs we support.

Key Responsibilities

• Provide technical expertise and skills to implement business solutions in the help desk and training domains utilizing functional knowledge in DAI/Oracle modules.
• Address and resolve DAI Help Desk Tickets, assisting the customer’s DAI end users with financial and technical issues (primarily P2P).
• Research and reconcile contracts, invoices, and payments.
• Collaborate cross‑functionally with other teams, workstreams, and external stakeholders such as DFAS and DAI PMO.
• Support the posting of Obligations (Reimbursables, Contracts, G‑INV Orders) and provide resolution guidance for a variety of issues.
• Create Standard Operating Procedures (SOPs) and other System Process Documentation (SPDs).
• Deliver training on evolving processes within DAI.
• Demonstrate strong analytical skills for budgeting and planning purposes.
• Facilitate clear and effective communication with stakeholders at all organizational levels.
• Contribute creative and strategic thinking to enhance business processes and outcomes.
• Work both independently and as part of a team, demonstrating leadership and collaboration skills.

Qualifications

• Bachelors Degree
• 1 year DoD Financial Management experience
• Public Trust
• Ability to communicate effectively with cross functional partners and stakeholders.
• Strong organizational skills and the ability to multitask.
• Proactive and a team player.
• Ability to conduct research, reconciliation, and analysis of financial transactions.

Benefits

• Competitive salaries
• Medical, dental and life insurance plans
• 401(k) matching
• Generous leave programs
• Tuition reimbursement
• Professional development
• and more!

RSG is an equal opportunity employer/veteran/disability/41 CFR 60‑1.4. We are committed to providing equal opportunity in all employment‑related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or RSG policy. Reasonable accommodation, based on disability, religious observances, or other designated areas as defined by law will be considered in accordance with applicable law and RSG policy.