DAI DCSA Help Desk Specialist (007-25)

Anglicotech, LLC; Quantico (VA); On-site; USD 80,000 - 95,000; Full time

Job summary

An established industry player is seeking a dedicated DAI Help Desk Specialist to provide vital technical and operational support for a significant system servicing thousands of users. This role is perfect for a detail-oriented professional eager to thrive in a dynamic environment, managing helpdesk operations, resolving system errors, and ensuring compliance with security protocols. The position offers a chance to engage in meaningful work, supporting financial data management and user training. Join a rapidly growing veteran-owned business that values your expertise and offers opportunities for professional growth and a supportive work-life balance.

Benefits

Competitive Salary & Bonuses

Opportunities for Growth

Comprehensive medical, dental, vision, and life insurance

Flexible working hours

Qualifications

• Minimum 3 years DAI Helpdesk experience and 5-10 years DoD financial management systems support.
• Bachelor’s degree in a related field or equivalent work experience.

Responsibilities

• Manage helpdesk operations and resolve system errors for DAI.
• Conduct training sessions and monitor system compliance.
• Compile financial reports and support budget management.

Skills

Troubleshooting enterprise systems

Financial management systems support

Data management

User account management

Analytical skills

Communication skills

Education

Bachelor’s degree in information systems

5-10 years of DoD financial management systems support experience

3 years DAI Helpdesk experience

Tools

ServiceNow

PowerBI

Job description

Defense Agencies Initiative (DAI) Help Desk Specialist (007-25)

Annual Salary: $80,000 - $95,000 (depending on experience and education)

Clearance: U.S. Citizenship with ability to obtain a Secret security clearance

We are seeking a DAI Help Desk Specialist with immediate availability that will thrive in a challenging and rewarding process-oriented environment. The DAI Helpdesk Support Specialist will provide comprehensive technical and operational support for the Defense Agencies Initiative (DAI) system, servicing between 6,000 and 6,500 users. The specialist will manage helpdesk operations, resolve system errors, provide financial and data management support, and ensure compliance with user account security protocols. Additionally, the role includes system monitoring, training, and supporting financial and budget management functions. This position requires a detail-oriented professional with expertise in troubleshooting enterprise systems and financial applications.

Responsibilities:

Helpdesk Operations and User Support

• Serve as the primary point of contact for DAI helpdesk operations, managing 300-400 new tickets monthly.
• Provide first-level support by analyzing, prioritizing, and resolving trouble tickets.
• Escalate complex issues to DCSA Subject Matter Experts (SMEs) or the DAI Program Management Office (PMO).
• Track ticket resolution times and provide reports to the Contracting Officer’s Representative (COR) and government program manager.
• Conduct individual and group training sessions on DAI procedures and system functionality.

System Monitoring, Troubleshooting, and Error Resolution

• Monitor and resolve errors in purchase requisition transactions and 1164 obligation issues.
• Address missing supplier data and troubleshoot invoice matching discrepancies.
• Resolve PDS (Obligation) interface errors and support integration with U.S. Bank.
• Assist with resolving DTS Funds Availability Errors and invoices on hold.

Reporting and Financial Data Management

• Compile and upload reports for non-integrated DCSA systems.
• Update dashboard reports for accounting, resource advisors, and budget execution tracking.
• Generate ad hoc transaction detail reports for various programs.
• Support sub-ledger to general ledger reconciliations and assist in unmatched transaction analysis.
• Provide Advana analytics support to meet DCSA’s Defense Working Capital Fund (DWCF) needs.

User Account Management and Security Compliance

• Manage DD2875 DAI role and responsibility access and termination requests.
• Validate and provision employee and contractor user accounts and responsibilities.
• Monitor and reactivate user accounts that have been locked due to inactivity.
• Audit user responsibility access in compliance with job assignments.
• Ensure compliance with annual Cyber Awareness training.

Budget and Funds Management

• Support entry and resolution of Funds Authorization Document (FAD) and Allowance Obligation Budget (AOB) transactions.
• Assist in integrating DAI project funds control budgets and mapping task organizations.
• Facilitate the maturation of the Working Capital Fund accounting structure.
• Assist with reconciling Working Capital Fund costs and earned revenue.
• Provide revenue reconciliation and interagency agreement issue resolution.

System Change Management and Testing

• Support the System Change Request (SCR) process, including documentation, tracking, and coordination with DAI PMO.
• Conduct regression testing and support system upgrades and new implementations.
• Participate in testing new functionalities and ensuring system enhancements align with operational requirements.
• Author system change proposals to enhance automation and integration within DAI.

Training and Knowledge Management

• Develop and conduct new user training in procurement modules, general ledger, OBIEE, and budget execution.
• Provide ongoing training, including office hours and refresher sessions, for DCSA personnel.
• Maintain and update DCSA-specific job aids, standard operating procedures (SOPs), and work instructions.

Required Qualifications:

Security Clearance:

• Ability to obtain and maintain a favorably adjudicated Personnel Security Investigation (PSI.) Minimum acceptable investigation is a T-1 or a National Agency Check with Written Inquiries (NACI).
• Ability to obtain a Security clearance at the minimum level of Secret.

Education and Experience:

• Have a minimum of 3 years DAI Helpdesk experience.
• Have a minimum of 5-10 years of DoD financial management systems support experience.
• Bachelor’s degree in information systems, Business Administration, Finance, or a related field, or equivalent work experience.
• Experience working with enterprise financial systems, preferably within the Department of Defense (DoD) environment.
• Strong knowledge of DAI system functionality, financial reconciliation processes, and procurement operations.
• Proficiency in troubleshooting system errors, managing helpdesk tickets, and supporting financial and accounting systems.
• Ability to generate financial reports and reconcile data discrepancies within DAI.
• Familiarity with cybersecurity and user access compliance requirements.
• Excellent communication skills, with the ability to provide training and user support.
• Strong analytical and problem-solving skills with an emphasis on continuous improvement.

Preferred Additional Skills:

• Prior experience supporting a Defense Working Capital Fund (DWCF) financial environment.
• Knowledge of DAI integration with external financial systems, including U.S. Bank, DTS, and G-Invoicing.
• Experience with ServiceNow or other enterprise ticket management systems.
• Experience with PowerBI.
• Understanding of data analytics tools such as Advana.
• DoD Financial Management certification or equivalent financial system certification.

ANGLICOTECH, LLC is an established, rapidly growing, veteran-owned small business providing Global Logistics and Supply Chain management, systems and analysis, Cybersecurity and NIST SP 800-171 compliance solutioning as well as Enterprise Information Technology Implementation and Services.

Anglicotech, LLC is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anglicotech, LLC offers competitive compensation, benefits, and great long-term career opportunities.

The Benefits of Working with Us:

• Competitive Salary & Bonuses – Your expertise matters, and we value that.
• Opportunities for Growth – We believe in investing in our team’s future.
• Health & Wellness – Comprehensive medical, dental, vision, and life insurance plans.
• Work-Life Balance – We support flexible working hours and 24x7 team collaboration when needed. You bring the talent; we’ll support your well-being.

For more information or to apply, visit our website at www.anglicotech.com/career.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology, Customer Service, and Training

Industries

IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Data Services