【ダブルツリーbyヒルトン京都東山】レストランスタッフFood and Beverage Attendant

Hilton Worldwide, Inc.; Friendly (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Food and Beverage Attendant to enhance guest experiences across various dining settings. In this role, you will ensure exceptional service by promptly responding to orders, maintaining a clean environment, and effectively managing customer inquiries. The ideal candidate will possess a friendly demeanor, strong communication skills, and a commitment to excellence in guest service. Join a team that values hospitality and aims to create memorable experiences for every guest.

Qualifications

• Friendly and positive demeanor with a commitment to guest service.
• Ability to handle diverse customer inquiries and complaints.

Responsibilities

• Receive orders and serve customer requests promptly.
• Maintain cleanliness and organization of the service area.

Skills

Customer Service Excellence

Communication Skills

Knowledge of Alcoholic Beverages

Food Hygiene

Teamwork

Flexibility

Tools

Electronic Ordering Systems

Job description

Job Description

Job Number:

【ダブルツリーbyヒルトン京都東山】レストランスタッフ Food and Beverage Attendant (HOT0BM10)

Work Locations

DoubleTree by Hilton Kyoto Higashiyama, 1-45 Honmachi, Higashiyama-ku, 391-0003

A Food and Beverage Attendant impacts every guest experience across our restaurants, bars, room service, banquets, and in-hotel cafes. We aim to deliver experiences that exceed our guests' food, beverage, and culinary expectations.

What will I be doing?

As a Food and Beverage Attendant, you will uphold the highest standards for food and beverage operations within our facilities and fulfill room service requests. You will work with your team to deliver a high-quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests promptly, including roles such as barista or bartender if required
• Understand menu content, updates, and promotions
• Maintain cleanliness and organization of your service area
• Manage customer accounts efficiently
• Respond politely and helpfully to guest inquiries

What are we looking for?

Successful candidates should demonstrate the following attitudes, behaviors, skills, and values:

• Friendly, positive, energetic demeanor
• Strong commitment to guest service excellence
• Motivated to learn new skills and techniques
• Smart appearance and tidy
• Team-oriented with a positive attitude
• Excellent communication skills in the local language
• Flexible, reliable, and adaptable to various work situations
• Ability to handle diverse customer inquiries and complaints
• Knowledge of alcoholic beverages and drink mixing
• Previous experience in food hygiene
• Experience with electronic ordering systems

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided exceptional service, amenities, and value to travelers worldwide. Our vision is “to fill the earth with the light and warmth of hospitality,” guiding us to create remarkable experiences every day. Our team members are at the heart of this mission!