Archibus Product Manager

CBRE, Inc.; Indianapolis (IN); À distance; USD 115 000 - 130 000; Plein temps

Résumé du poste

CBRE Group, Inc. is seeking an Archibus Product Manager to own and advance the CAFM platform across a large Life Sciences/Pharmaceutical client portfolio.

You will lead administration, integrations with CBRE tech stack, and delivery of value through Archibus enhancements at multiple sites. You will translate space planning and MAC needs into priorities, collaborate with support, BI, and engineering, and ensure upgrades, data governance, and security align with CBRE standards.

Qualifications

• Bachelor's degree preferred with 5–8 years of relevant experience.
• Hands-on Archibus or comparable CAFM/IWMS platform experience.
• Experience leading system implementations or site rollouts.
• Strong understanding of space management and move/add/change processes.
• Experience building integrations via APIs, SFTP, and data feeds.
• Familiarity with SQL, native reporting, and Tableau or similar tools.
• Experience managing service tickets and backlogs.
• Ability to translate complex operational needs into technical requirements.
• Understanding data governance, user access controls, and cybersecurity.
• Excellent cross-functional collaboration and stakeholder management.
• Preferred: CAD/BIM floor plan data familiarity and Archibus certification.
• Experience in regulated environments such as life sciences.

Responsabilités

• Own and lead the Archibus platform for the client account, including roadmap development and governance.
• Serve as the Archibus system administrator, managing configuration, user access and security roles.
• Coordinate enhancement requests from internal and external customers and deliver with the support team.
• Manage all service tickets for Archibus issues and drive timely resolution.
• Understand MAC team's business processes and how they are executed in Archibus.
• Identify and recommend process optimization opportunities within Archibus.
• Manage native data reporting, SFTP, and API connections with external systems.
• Lead Archibus implementation at new client sites (requirements, floor plans, data loading, go-live).
• Own integrations between Archibus and other CBRE tech apps (IoT, CMMS).
• Maintain client relationship with space planning/workplace strategy group and Archibus data.
• Understand space planning needs and support through Archibus.
• Work with BI to develop analytics, dashboards, and tools.
• Establish data governance and run data quality audits.
• Plan Archibus upgrades and testing; manage test environments and UAT.
• Develop system docs and training materials; train users.
• Coordinate with vendor/hosting/IT for upgrades and issues.
• Define and monitor KPIs; provide executive reporting on Archibus performance.
• Ensure alignment with CBRE standards and cybersecurity; conduct access reviews.

Connaissances

Space management

System integrations

Ticketing backlog management

Requirements translation

Data governance

Cross-functional collaboration

Analytics

Communication

Organization

Regulated life sciences

SQL

Tableau

Formation

Bachelor's Degree

Archibus certification

Outils

Archibus

CAFM/IWMS

SQL

Tableau

Description du poste

About The Role

As a CBRE ArchibusProduct Manager supporting a large Life Sciences/Pharmaceutical client, youwill own and lead the Archibus computer-aided facility management (CAFM)platform, driving its administration, enhancement, and expansion across theclient's portfolio.

As a CBRE ArchibusProduct Manager supporting a large Life Sciences/Pharmaceutical client, youwill own and lead the Archibus computer-aided facility management (CAFM)platform, driving its administration, enhancement, and expansion across theclient's portfolio.

This role isresponsible for keeping Archibus accurate, reliable, and aligned to how theclient plans, manages, and experiences space. You will manage the system day today, own its integrations with the broader CBRE technology stack (including IoTand CMMS), and lead Archibus implementation at new client sites.

You will translatethe needs of the client's space planning and workplace strategy group and themove/add/change (MAC) team into actionable product priorities, working closelywith the CBRE Archibus support team, business intelligence group, and engineeringpartners to deliver measurable value. This is a remote role with up to 10%travel.

What You'll Do

• Own and lead the Archibus platform for the client account, including roadmap development, governance, and performance outcomes.
• Serve as the Archibus system administrator, managing configuration, user access and security roles, data integrity, and overall system health.
• Coordinate enhancement requests from internal and external customers, prioritize them, and deliver in coordination with the CBRE Archibus support team.
• Manage all service tickets for Archibus issues, driving timely resolution, root-cause analysis, and clear communication with requesters.
• Understand the move, add, change (MAC) team's business processes and how their work is executed in Archibus.
• Identify and recommend process optimization opportunities within Archibus.
• Manage native data reporting, SFTP, and API connections with external systems.
• Manage Archibus implementation at new client sites, including requirements gathering, floor plan and space hierarchy setup, data loading, configuration, testing, training, and go-live support.
• Own integrations between Archibus and other CBRE technology applications, such as IoT data and CMMS.
• Manage the client relationship with the space planning and workplace strategy group, including their day-to-day interaction with Archibus data.
• Understand the client's needs for space planning and workplace experience and how those needs can be supported through Archibus.
• Work with the CBRE business intelligence group to develop useful analytics, dashboards, and tools.
• Establish data governance and standards for space, building, and organizational data (e.g., space types, naming conventions, room and department assignments), and run regular data quality audits against floor plans and drawings.
• Plan and manage Archibus upgrades, patches, and release testing, including test environments, user acceptance testing, and change control.
• Develop and maintain system documentation, standard operating procedures, and training materials, and train new and existing users.
• Coordinate with the Archibus software vendor and hosting, IT, and implementation partners to resolve issues and plan upgrades.
• Define and monitor KPIs for system performance, ticket resolution, data quality, and user adoption, and provide executive-level reporting on Archibus program performance.
• Ensure alignment with CBRE and client standards, client cyber security policies, and compliance requirements, including access reviews and audit support.
• Drive continuous improvement by identifying opportunities to automate workflows and expand Archibus capabilities into analytics and AI technologies.
• Lead cross-functional collaboration and influence stakeholders to support Archibus adoption and value realization.

What You'll Need

• Bachelor's Degree preferred with 5-8 years of relevant experience. Inlieu of a degree, a combination of experience and education will be considered.
• Experience administering or managing a CAFM, IWMS, or similar facilities technology platform
• Hands-on experience with Archibus or a comparable CAFM/IWMS platform, including configuration, administration, and delivery of enhancements.
• Experience leading system implementations or site rollouts, including data migration, floor plan and space data setup, testing, and user training.
• Strong understanding of space management, space planning, workplace strategy, and move/add/change processes.
• Experience building and supporting system integrations, including APIs, SFTP, and data feeds between enterprise systems (e.g., CMMS, IoT, HR).
• Familiarity with SQL, native reporting, and visualization tools (e.g., Tableau or similar analytics tools).
• Experience managing service tickets and enhancement backlogs, with the ability to prioritize competing requests.
• Ability to translate complex operational needs into technical requirements, scalable solutions, and product roadmaps.
• Understanding of data governance, user access controls, and cyber security requirements for enterprise systems.
• Experience working with cross-functional teams (support, engineering, FM operations, business intelligence, finance, and business stakeholders).
• Strong analytical mindset with the ability to derive actionable insights from space and facilities data.
• Excellent communication skills with experience in client relationship management, executive-level reporting, and stakeholder engagement.
• Organizational skills with the ability to manage multiple implementations and initiatives simultaneously.
• Preferred: familiarity with CAD/BIM floor plan data, Archibus certification, and experience in a regulated environment such as life sciences.

Applicant AI UseDisclosure

We value human interactionto understand each candidate's unique experience, skills, and aspirations. Wedo not use artificial intelligence (AI) tools to make hiring decisions, and weask that candidates disclose any use of AI in the application and interviewprocess.

Disclaimers: Applicants must be currently authorized towork in the United States without the need for visa sponsorship now or in thefuture.

Why CBRE?

When you join CBRE, youbecome part of the global leader in commercial real estate services andinvestment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values — respect, integrity,service and excellence — and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Archibus Product Manager is $115,000 annually and the maximum salary for the Archibus Product Manager is $130,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).