Czech Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy; Kentucky; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading consultancy firm is seeking a Czech Speaking Customer Support Representative to assist clients in the streaming TV & movie services sector. Successful candidates will need to provide excellent support in Czech and English, handling inquiries and ensuring customer satisfaction. This role offers competitive monthly salary, relocation package, and a variety of benefits including health insurance and training opportunities.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

Free Greek Course

More Benefits and Discounts

Qualifications

• Fluency in Czech and English, both written and verbal.
• Prior experience in customer support, preferably within the streaming or entertainment industry.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries in Czech through phone, email, and chat.
• Assist clients with questions regarding streaming services and technical issues.
• Document customer interactions and solutions in our CRM system.

Skills

Fluency in Czech

Fluency in English

Excellent communication skills

Problem-solving abilities

Attention to detail

Customer support experience

Tools

CRM systems

Job description

Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this crucial Junior role, you will be the primary point of contact for our Czech-speaking clients, assisting them with their questions and concerns related to our streaming services. Your fluency in Czech will enable you to provide personalized support and ensure a seamless viewing experience for our subscribers.

This is a perfect opportunity for individuals who are passionate about entertainment and thrive in a fast-paced environment. If you are dedicated to helping others and enjoy resolving challenges, we would love to hear from you!

Responsibilities

• Respond to customer inquiries in Czech through phone, email, and chat
• Assist clients with questions regarding streaming services, account management, and technical issues
• Accurately document customer interactions and solutions in our CRM system
• Collaborate with internal teams to resolve customer issues effectively
• Provide detailed information regarding service options, billing, and content availability
• Gather customer feedback to improve service quality and client satisfaction
• Participate in training sessions to enhance knowledge of our services and platform

• Fluency in Czech and English, both written and verbal
• Prior experience in customer support, preferably within the streaming or entertainment industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach toward ensuring customer satisfaction
• Ability to manage multiple inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...