Czech Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A financial services company is seeking a Czech Speaking Customer Support Representative to assist clients with inquiries related to mobile banking services. You will provide support via phone, email, and chat, ensuring a seamless banking experience. Ideal candidates have strong communication skills and experience in customer support within banking. Competitive salary and various benefits, including health insurance and relocation support, are offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Free Greek Course

More Benefits and Discounts

Qualifications

• Experience in customer support, particularly in the banking or financial services sector.
• Ability to manage multiple inquiries in a fast-paced environment.
• Familiarity with mobile banking systems and technologies is a plus.

Responsibilities

• Provide support to customers in Czech via phone, email, and chat.
• Assist clients with inquiries regarding mobile banking services.
• Accurately document customer interactions in CRM.
• Work with technical teams to resolve complex issues.

Skills

Fluency in Czech

Fluency in English

Customer support experience

Strong problem-solving abilities

Excellent communication and interpersonal skills

Job description

Mercier Consultancy is thrilled to announce an opening for a Czech Speaking Customer Support Representative in our Mobile Banking Services Department for one of our clients! In this essential entry level role, you will be the first point of contact for our Czech-speaking clients, assisting them with their inquiries related to our mobile banking platform. Your fluency in Czech will be crucial in providing top-notch customer service and ensuring a seamless banking experience.

This position is ideal for individuals who are enthusiastic about financial services and have a passion for helping others. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you!

Responsibilities

• Provide support to customers in Czech via phone, email, and chat
• Assist clients with inquiries regarding mobile banking services, app functionality, and account management
• Accurately document customer interactions and resolutions in our customer relationship management system
• Work closely with technical teams to resolve complex issues
• Educate clients on best practices for using mobile banking safely and effectively
• Participate in training sessions to stay updated on product features and improvements

• Fluency in Czech and English, both written and verbal
• Experience in customer support, particularly in the banking or financial services sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring client satisfaction
• Ability to manage multiple inquiries in a fast-paced environment
• Familiarity with mobile banking systems and technologies is a plus

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...