Czech Speaking CS for Virtual Reality & Augmented Reality Department

Mercier Consultancy; Kentucky; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm is seeking a Czech Speaking Customer Support Representative to join their Virtual Reality & Augmented Reality Department. The role involves providing exceptional customer service to Czech-speaking clients, assisting with inquiries, troubleshooting technical issues, and collaborating with technical teams. Ideal candidates are tech enthusiasts with strong communication skills. The position offers a competitive salary, performance bonuses, fully paid training, and relocation support.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation

Fully Paid Training

Qualifications

• Strong verbal and written communication in Czech and English.
• Basic understanding of virtual and augmented reality technologies is a plus.
• Ability to manage multiple priorities.

Responsibilities

• Provide customer support through email, chat, and phone.
• Assist clients with inquiries related to products.
• Troubleshoot technical problems.

Skills

Fluency in Czech

Fluency in English

Excellent communication skills

Problem-solving skills

Customer-centric focus

Job description

Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Support Representative in our Virtual Reality & Augmented Reality Department for one of our clients! This dynamic Entry Level position is ideal for tech enthusiasts who are eager to provide exceptional customer service to our Czech-speaking clients as they immerse themselves in our innovative virtual and augmented reality products.

In this role, you will be the go-to support for clients, helping them with inquiries, troubleshooting technical issues, and guiding them through our offerings. Your dedication and ability to communicate effectively will play a critical role in ensuring that our clients enjoy a seamless experience with our immersive solutions.

Responsibilities

• Deliver outstanding customer support to Czech-speaking clients through email, chat, and phone
• Assist clients with inquiries related to virtual and augmented reality products
• Troubleshoot technical problems and provide effective, timely solutions
• Maintain thorough documentation of customer interactions and feedback
• Collaborate with technical teams to resolve more complex client issues
• Keep abreast of the latest trends and advancements in virtual and augmented reality technologies

• Fluency in Czech and English, both written and verbal
• Excellent communication skills with a customer-centric focus
• Basic understanding of virtual reality and augmented reality technologies is a plus
• Strong problem-solving skills and a proactive mindset
• Able to manage multiple priorities and stay organized
• Experience in customer service or technical support is beneficial but not mandatory
• A genuine passion for technology and enthusiasm for learning about AR/VR advancements

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...