CYF Program Specialist I- Training Coordinator

Chester-County-of-Pennsylvania; Westtown (Chester County); Hybrid; USD 52,000 - 70,000; Full time

Job summary

County of Chester seeks a Training Coordinator to design, implement, and evaluate training for staff and partner agencies serving children and families affected by abuse and neglect. You will lead training on child protection, trauma-informed care, mandatory reporting, and evidence-based interventions.

The role emphasizes compliance, professional development, and continuous improvement in service delivery, with travel as needed and hybrid work arrangements across county offices.

Qualifications

• Bachelor’s degree in social work or social sciences with relevant experience.
• willingness to travel as part of the role.
• 1 year of paid social services experience preferred.

Responsibilities

• Design, coordinate, and facilitate training programs for child welfare professionals and department staff.
• Provide coaching and support related to case management processes.
• Ensure training content reflects current laws and best practices in child welfare.
• Organize webinars, trainings, and staff development opportunities.
• Develop training materials and online resources.
• Prepare reports on training activities and outcomes.

Skills

Organizational skills

Facilitation

Time management

Multi-tasking

Customer service

Team collaboration

Driver's license

Education

Bachelor's degree in social work

Bachelor's degree in social sciences

1 year paid social services experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Training Coordinator falls under the Employee Relations function of the Operations Unit and is responsible for developing, organizing, implementing, and evaluating training programs for department staff and provider agency staff who work with children and families affected by abuse and neglect. This role ensures staff receive high-quality training on child protection practices, trauma-informed care, mandatory reporting requirements, case management, and evidence-based interventions. The Training Coordinator promotes professional development, compliance with regulatory standards, and continuous improvement in service delivery.

This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years: PA Child Abuse, PA Criminal History and FBI Criminal History.

A person in this position is expected to demonstrate the System of Care Practice Model which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.

• Design, coordinate, and facilitate training programs for child welfare professionals, social workers and other department staff.
• Provide coaching and support to department staff related to case management processes.
• Ensure training content reflects current laws, policies, best practices, and evidence-based approaches related to child abuse prevention, intervention, and treatment. Monitor compliance with state, federal, and agency training requirements.
• Organize and facilitate training, webinars, and staff development opportunities.
• Utilize feedback from retention efforts and exit meetings to guide training development.
• Analyze and evaluate results of training effectiveness through assessments, feedback surveys, and checklists for various processes. Make recommendations for improvements to training programs based on evaluation results.
• Develop training materials, presentations, manuals, and online learning resources.
• Assess organizational training needs through surveys, QA audits, and annual inspection results.
• Create annual training plans and schedules to include maintaining training calendars and coordinating logistics, such as venues, technology, participant registration, and attendance.
• Build partnerships with state OCYF, the CWRC and colleges/universities and other potential training resources
• Prepare reports on training activities and outcomes.
• Support licensure and quality improvement initiatives.
• Assist and support Employee Relations functions as needed.
• Excellent organizational, facilitation, and time management skills, with a proven ability to coordinate multiple tasks and priorities.
• Valid driver’s license and use of a private vehicle.
• Will be responsible for overseeing and ensuring that all staff meet their required annual training pursuant to the regulations

• Will manage undergraduate internship, CWEB program and CWEL program.
• And other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in social work; or Bachelor’s in the Social Sciences; or Bachelor’s degree with 12 credits in the Social Sciences. All to include one year of paid Social Services experience.
• Degree must be from an accredited college or university.
• Social Work is defined as providing services to families to help them attain a more satisfactory social, economic, mental or physical adjustment to their environment. Interviewing clients to obtain social histories, providing comprehensive information about agency programs/ services, determine eligibility for services, provide information and referral, navigate systems and negotiate/ advocate for services and formulate/ implement plans for change.
• Must be willing to travel.

Preferred Skills, Knowledge & Experience:

• Master’s degree in social work
• Two years of professional paid experience in public or private social services experience
• Child welfare agency experience
• Experience (paid) working with children and families
• Skilled facilitator
• PA Child Welfare Caseworker Certification
• Ability to carry tasks to completion.
• Ability to multi-task.
• Strong professional ethics.
• Ability to remain focused on daily operations.
• Exhibits sound and accurate judgment.
• Excellent customer service skills.
• Ability to work as part of a team.
• Flexibility.
• General knowledge and understanding of County of Chester policies and procedures.

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:

• Basic Word skills
• Basic Excel skills
• Basic Outlook skills (Email and Calendar)

Physical Demands:

While performing the duties of this position, the employee is frequently required to stand; walk; sit; carry items weighing up to 10 pounds for up to 100 feet; and talk or hear. Occasionally, the employee will need to bend at the waist or work bent at the waist; kneel, stoop, crouch or squat; climb stairs; and drive a vehicle. On rare occasions, the employee will need to reach or work with arms above shoulder height; push items; twist or rotate at the waist; lift items weighing five to ten pounds; and deal with an uncommon level of noise.

There are no special vision requirements listed for this position.

Work Environment:

• The noise level in the work environment is usually quiet.
• Work will be performedin an office setting and in home settings.
• Will spend time working with others and working alone.

Other:

• This position requires professionalism.
• This position requires extensive reading and writing
• Ability to work extended hours, as needed