Cycling Tech Support Specialist

Amain.com,-Inc.; Southbourne (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Amain Inc. operates premier online cycling brands and seeks a Customer Service Cycling Technical Expert to blend deep cycling knowledge with hands-on mechanical troubleshooting. You will guide customers to the right products and deliver world-class technical support across channels.

You will diagnose component issues, assist with orders and warranties, and collaborate with the Returns and Distribution teams to ensure a seamless shopping experience.

Qualifications

• Extensive cycling knowledge and mechanical expertise.
• Proficient with basic software and computer tools.
• Strong verbal and written communication.
• High attention to detail and multitasking in a fast-paced environment.
• Ability to interpret basic inventory data and metrics.

Responsibilities

• Diagnose and troubleshoot complex cycling components and compatibility issues.
• Recommend products and explain features, care, operation, and warranty.
• Support customers across phone, chat, email, and other channels.
• Process orders and resolve issues related to status, pricing, promos, and billing.
• Evaluate returns and coordinate refunds or credits per policy.
• Cross-check inventory data with physical stock in the warehouse.
• Collaborate with team and report trends to management.

Skills

Cycling Expertise

Technical Skills

Communication

Core Aptitudes

Mathematical Skills

Tools

Zendesk

MS Outlook

MS Teams

MS Excel

Job description

Amain Inc. operates premier online cycling brands and seeks a Customer Service Cycling Technical Expert to blend deep cycling knowledge with hands-on mechanical troubleshooting. You will guide customers to the right products and deliver world-class technical support across channels.

You will diagnose component issues, assist with orders and warranties, and collaborate with the Returns and Distribution teams to ensure a seamless shopping experience.