Cycling Specialist - Hilltop Bicycles - Madison, NJ

Specialized Retail East Coast LLC; Madison (NJ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

HSA

Disability

Life insurance

Vacation package

401(k) with match

Parental leave

Paid holidays

Employee discounts

Partner discounts

Fitness reimbursement

Employee Assistance

Job summary

Hilltop Bicycles in Madison, NJ seeks a Cycling Specialist to be the store’s front-line host, mentor, and brand advocate. You’ll help riders find gear, share knowledge, and deliver friendly, expert service to keep customers riding longer and happier.

Join a team that celebrates cycling, maintains a welcoming shop, and supports career growth with strong rider-focused service and in-store events. Previous bike-shop experience is a plus, but passion and communication win here.

Qualifications

Responsibilities

• Deliver world class rider-service to drive sales and rider satisfaction.
• Engage with riders, listen to needs, and offer informed options.
• Inspire purchases and celebrate customer outcomes.
• Provide inclusive, ride-focused in-store experiences for staff and riders.
• Maintain visual merchandising standards and tidy presentation areas.
• Keep store clean and perform light janitorial tasks.

Job description

Cycling Specialist - Hilltop Bicycles - Madison, NJ

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we're here to help you build your career at Specialized.

JOB SUMMARY

A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU’LL MAKE A DIFFERENCE

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
• Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Use company literature/resources and available training to stay current on product features
• Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• A current or former retail employee with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state *For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location. For additional information on benefits and perks, please visit: https://benefits.specialized.com

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference,

At 1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.