Cybersecurity Operations ServiceNow Program Manager – Senior Vice President (C14)

CITI; Irving (TX); On-site; USD 156,000 - 235,000; Full time

Job summary

An established industry player seeks a ServiceNow Program Manager to lead strategic initiatives within Cybersecurity Operations. This role involves overseeing the implementation and management of ServiceNow applications, ensuring they meet the needs of various teams while driving continuous improvements. The ideal candidate will have extensive experience in product management, cyber security, and agile methodologies, coupled with strong communication skills to engage with stakeholders effectively. Join a dynamic team focused on enhancing security operations and delivering innovative solutions that make a real difference in the organization’s mission.

Benefits

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Accident insurance

Disability insurance

Wellness programs

Paid time off

Paid holidays

Qualifications

• 8+ years of experience in product management and development within ServiceNow.
• 4+ years of cyber security experience across several domains.
• ServiceNow certified: Certified System Administrator preferred.

Responsibilities

• Manage deployed ServiceNow SecOps products and champion platform partnerships.
• Coordinate with stakeholders to remediate defects blocking CSO activities.
• Oversee extra-large implementations and manage implementation partners.

Skills

Product Management

ServiceNow

Cyber Security

Agile Methodologies

Communication Skills

Problem-Solving

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow SIR

ServiceNow VR

ServiceNow MSIM

ServiceNow GRC

Job description

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Team

The Cybersecurity Operations (CSO) Strategy, Solutions, and Roadmap team (SSR) operates within the Cybersecurity Fusion Center organization to coordinate and facilitate adoption of medium- and large-scale solutions to all Cybersecurity Operations teams. SSR also provides strategy, development, and execution planning as well as resource optimization and total Book of Work management for CSO teams.

We are seeking an experienced ServiceNow program manager to oversee and drive the most important strategic initiatives and continuous improvements of the ServiceNow applications used within CSO and its parent organization, CISO. This specialist will be responsible for refining requirements, developing project plans, oversight of development/implementation, and ongoing support to all SecOps deployed solutions. This individual contributor position reports to the CSO SSR Group Manager and has joint accountability to the Global Heads of the Cybersecurity Fusion Center and Cybersecurity Operations.

Responsibilities:

1. Manages deployed ServiceNow SecOps products and champions platform partnership and influence for CISO.
2. Ensure BAU enhancements and bug fixes are properly prioritized for deployment and the development team operating at appropriate capacity.
3. Coordinates with other ServiceNow platform stakeholders to swiftly remediate defects that block CSO activities.
4. Manages the CSO ServiceNow strategic roadmap and prioritizes feature requests.
5. Organize and execute operational communications on platform health, servicing, and operations to CISO users.
6. Oversee extra-large implementations and manage over implementation partners while coordinating with the platform and development teams.
7. Design, plan, and execute small- and medium-sized workflows and projects within ServiceNow for CISO teams.
8. Evaluate existing systems and processes spanning CISO teams to ensure maximum efficacy and relevancy in the platform.
9. Champion the ServiceNow and capabilities and requirements to executive leadership.
10. Support consensus-building across teams for transformative projects within ServiceNow, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution.
11. Assist customer teams in identifying their core needs/requirements and designing solutions around those.
12. Implement and co-manage a robust governance function for application- and platform-level changes in ServiceNow.

Requirements:

1. 8+ years of experience in product management and development within ServiceNow.
2. 4+ years of cyber security experience across several domains, preferably within cyber operations and vulnerability management.
3. Demonstrated experience in ServiceNow SIR, VR, MSIM, and GRC modules.
4. ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred.
5. Experience in managing agile backlogs with issues of varying criticality, complexity, and size.
6. Expert-level knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements.
7. Working knowledge of application development industry practices and standards.
8. Prior experience with security, entitlement, or authorization systems preferred.
9. Experience working in a highly regulated industry and the ability to manage deployments with regulatory requirements in mind.
10. High attention to detail and work quality with the ability to focus on complex problems for a sustained period.
11. Strong interpersonal and communication skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams.
12. Diverse problem-solving experience gained from driving change-leadership activities.
13. Ability to structure less defined requirements into measurable tasks and milestones.
14. Superior organization and experience managing many tasks and dynamic priorities simultaneously.
15. Ability to effectively manage customers and stakeholders across more than a dozen teams with differing reporting structures.

Education:

1. Bachelor’s degree/University degree or equivalent experience.
2. Master’s degree preferred.

Job Family Group: Technology

Job Family: Information Security

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: $156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Anticipated Posting Close Date: Apr 23, 2025

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.