Cybersecurity Customer Trust Program Manager

JDA Software; Dallas (TX); Remote; USD 114,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with matching

Flexible time off

Corporate fitness programme

Voluntary benefits

Job summary

Blue Yonder is seeking a Cybersecurity Customer Trust Program Manager (Cyber Trust Advisor I) to translate cybersecurity topics into clear communications, training, and customer guidance. You will coordinate with security, presales, sales, and account teams to explain our security posture and support incident communications.

The role requires organizing and delivering training content, analyzing data, and guiding teams through challenging customer conversations while driving improvements in

Qualifications

• 5+ years of programme management or professional consulting experience.
• Direct experience developing and delivering training or educational content related to incident response, security awareness, or other cybersecurity topics.
• Proven ability to partner cross-functionally with technical and non-technical teams, including presales, sales, and customer account teams, to clearly explain the organisation’s security posture.
• Experience supporting customer-facing communications during security events or incidents, including partnering with account teams on sensitive or challenging customer calls.
• Bachelor’s degree in Communications, Business Management, Computer Science or related field.

Responsibilities

• Support and coordinate communication initiatives that strengthen customer trust and security transparency.
• Develop and deliver clear technical and non-technical communications, training, and educational materials related to incident response, security awareness, and other cybersecurity topics.
• Aggregate data from multiple sources to enable effective decision-making.
• Advise on communications strategy, manage unpredictable issues, and address blockers.
• Drive continuous improvement by embracing new tools, strategies, and processes.
• Track, analyze, and report on progress against goals and overall programme health.

Skills

Programme management

Training material creation

Cross-functional collaboration

Security incident communications

Customer-facing communications

Education

Bachelor's degree in Communications, Business Management, Computer Science or related field

Job description

Role: Cybersecurity Customer Trust Program Manager (Cyber Trust Advisor I) Location: US Remote Synonymous Business Title (s): Technical Program Manager (TPM), Security Communications Program Manager, Cyber Trust Advisor I Overview: Blue Yonder is a global leader in AI-driven digital supply chain solutions, empowering businesses to optimize and transform their operations with innovative, intelligent technology. As we continue to strengthen our cybersecurity programs, our Cyber Trust team is seeking a Cybersecurity Customer Trust Program Manager (Cyber Trust Advisor) to help support and deliver our Security Communications program. This role is ideal for someone who can translate cybersecurity topics into clear communications, training, and customer guidance while coordinating effectively across teams. Our team builds customer trust through transparency and technical expertise. In this highly collaborative and visible role, you will partner with security, presales, sales, and account teams to explain our security posture, support incident communications, and help prepare teams for challenging customer conversations. The successful candidate is organized, responsive, comfortable working in a fast-paced environment, and able to use sound judgement and data to move work forward.

What You’ll Be Doing

• Support and coordinate communication initiatives that strengthen customer trust and security transparency.
• Develop and deliver clear technical and non-technical communications, training, and educational materials related to incident response, security awareness, and other cybersecurity topics.
• Aggregate data from multiple sources to enable effective decision-making.
• Advise on communications strategy, manage unpredictable issues, and address blockers.
• Drive continuous improvement by embracing new tools, strategies, and processes.
• Track, analyze, and report on progress against goals and overall programme health.

What We’re Looking For

Required Qualifications

• 5+ years of programme management or professional consulting experience.
• Direct experience developing and delivering training or educational content related to incident response, security awareness, or other cybersecurity topics.
• Proven ability to partner cross-functionally with technical and non-technical teams, including presales, sales, and customer account teams, to clearly explain the organisation’s security posture.
• Experience supporting customer-facing communications during security events or incidents, including partnering with account teams on sensitive or challenging customer calls.
• Bachelor’s degree in Communications, Business Management, Computer Science or related field.

Preferred Qualifications

• Experience in IT security and/or cloud technology (e.g., incident response, security operations, public relations).
• Ability to communicate complex topics effectively and exercise high judgement under pressure.
• Experience using data and metrics to identify and drive improvements.

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The annual salary range for this position is $114,104.00 - $135,000.00 USD. The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission programme, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes: Comprehensive Medical, Dental and Vision 401K with Matching Flexible Time Off Corporate Fitness Programme A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Core Values

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666