Cyber Technician (Server Administrator)

People, Technology & Processes, LLC; Fort Knox (KY); On-site; USD 95,000 - 102,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a Cyber Technician (Server Administrator) at Fort Knox, KY. The role requires a SECRET clearance and focuses on server administration, cybersecurity support, and RMF artifacts.

Responsibilities include handling AESMP/ITSM tickets, applying STIGs, patch management on Windows, and remote support across NIPR/SIPR networks. Documentation of changes and participation in security posture improvements are required.

Qualifications

• 3+ years of experience in cybersecurity and systems administration.
• Proficiency with DoD STIGs, RMF artifacts, and AESMP/ITSM ticketing.
• Knowledge of NIPR/SIPR systems and remote support tools.
• Strong analytical, documentation, and communication skills.
• Windows client and server administration experience.

Responsibilities

• Respond to AESMP/ITSM trouble tickets related to server administration and cybersecurity issues.
• Perform system updates, STIG compliance, and patching on Windows systems.
• Provide touch labor and remote support for end-user devices across NIPR/SIPR networks.
• Track, assign, and resolve ITSM work orders and document changes within ticketing tools.
• Assist in diagnosing cyber incidents and coordinate with network and application teams.
• Review, draft, and update SOPs, TTPs, and RMF artifacts for submission to the Government for approval.
• Establish repeatable procedures to resolve recurring issues and improve security posture.
• Provide guidance to NEC staff, IMOs, and end-users regarding cybersecurity policies.
• Support system design, planning, and installation with proper documentation.
• Recommend system modifications to reduce user problems or mitigate cyber vulnerabilities.
• Prepare daily or weekly progress reports and update ITSM records.

Skills

Cybersecurity

Systems administration

Network security

Documentation

Communication

Windows administration

Education

High school diploma

IAT Level II certification

Tools

DoD STIGs

RMF artifacts

AESMP/ITSM

Endpoint protection

NIPR/SIPR tools

Job description

Description

Position Title: Cyber Technician (Server Administrator)

Location: Fort Knox, KY

Clearance Type: SECRET

Compensation: $95K-$102K

Responsibilities Include (but Are Not Limited To)

• Respond to AESMP/ITSM trouble tickets and service requests related to server administration, desktop/laptop support, and cybersecurity issues.
• Perform system updates, software installations, STIG compliance, and vulnerability patching on Windows systems and servers.
• Provide touch labor and remote support for end-user devices (desktops, laptops, printers, storage devices) across NIPR/SIPR networks.
• Track, assign, and resolve ITSM work orders; document all materials, time, and system changes within ticketing tools.
• Assist in diagnosing and resolving cyber-related incidents and coordinate with network and application teams as needed.
• Review, draft, and update SOPs, Technical Training Plans (TTPs), and RMF artifacts for submission to the Government for approval.
• Establish repeatable technical procedures to resolve recurring issues and improve security compliance posture.
• Provide guidance to NEC staff, IMOs, and end-users regarding cybersecurity policies and best practices.
• Support system design, planning, and installation for new or existing systems while ensuring proper documentation.
• Recommend system modifications to reduce user problems or mitigate cyber vulnerabilities.
• Prepare daily or weekly progress reports and update ITSM records accordingly.

Qualifications

Education And Certifications

• High school diploma required.
• IAT Level II certification ("e.g., Security+ CE, CCNA Security, CySA+, etc.")

Knowledge And Experience

• 3+ years of experience in cybersecurity, systems administration, or network security support
• Proficiency with DoD STIGs, RMF artifacts, and AESMP/ITSM ticketing systems
• Knowledge of NIPR/SIPR systems, remote support tools, and endpoint protection solutions
• Strong analytical, documentation, and communication skills
• Windows client and server administration experience

Desired Qualifications

• Experience supporting NECs or Army network environments
• Familiarity with ICAN systems, DoD vulnerability management tools (e.g., ACAS, HBSS), and compliance scanning
• Exposure to virtualized environments, Group Policy, and patch deployment tools
• Understanding of enterprise Active Directory structure and permissions management