Cyber ServiceNow Manager

Deloitte France; Boise (ID); Remote; USD 135,000 - 265,000; Full time

Job summary

Deloitte in the United States is seeking a Cyber Manager - ServiceNow to lead end-to-end ServiceNow programs across multiple workstreams. You will drive governance, staffing, budgeting, and risk management while coordinating with architects and product owners.

The role requires extensive experience in ServiceNow delivery, strong communication, and the ability to mentor teams in a fast-paced consulting environment. A 50% travel expectation is noted and immigration sponsorship may be available.

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration (Required).
• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role (Required).
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies (Required).
• 5+ years of experience architecting solutions across multiple ServiceNow security/risk modules (ITOM/ITAM/IRM/SecOps/TPRM) (Required).
• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs (Required).
• 3+ years managing distributed delivery teams, with onshore/offshore resources, and 2+ full lifecycle ServiceNow implementations (Required).
• Ability to travel 50% on average (Required).
• Limited immigration sponsorship may be available (Required).
• ServiceNow Certified Master Architect / Architect certifications are preferred (Preferred).
• Experience with Governance, Risk, and Compliance platforms and NJ-specific frameworks is preferred (Preferred).
• Master's degree in Computer Science or related fields (Preferred).

Responsibilities

• Lead end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition.
• Establish delivery governance and operating rhythms; manage backlog, sprint, and release planning across workstreams.
• Manage stakeholder engagement and executive communications; drive decisions, change control, and status reporting with KPIs.
• Coordinate cross-functional teams and vendors across onshore/offshore models; mitigate risks and dependencies.
• Oversee pre-sales through delivery handoff activities, including scoping, estimates, staffing, and transition readiness.
• Mentor teammates and provide clear guidance to others; ensure timely delivery and quality.

Skills

Independent work

Communication skills

Attention to detail

Relationship building

Project leadership

Multitasking

Interpersonal skills

Deadline-driven

Mentoring

Education

Bachelor's degree in Computer Science or related field

Master's degree (preferred)

Tools

ServiceNow ITOM

ServiceNow ITAM

ServiceNow IRM

ServiceNow SecOps

ServiceNow TPRM

Job description

Cyber Manager - ServiceNow

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Manager - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for:

• Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management

• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners

• Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics

• Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies

• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

• A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to mentor and provide clear guidance to others

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. It includes design of the cyber organization, governance, and risk assessments.

Qualifications

Required

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration

• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role

• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management

• 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM).

• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs

• 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations

• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Limited immigration sponsorship may be available.

Preferred

• ServiceNow Certified Master Architect

• ServiceNow Certified Technical Architect

• Experience with ServiceNow Business Continuity Management or Privacy Management modules

• Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow

• Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative artificial intelligence capabilities

• Experience applying one or more of the following in platform design: National Institute of Standards and Technology Cybersecurity Framework, International Organization for Standardization 27001, Sarbanes-Oxley, General Data Protection Regulation, or Health Insurance Portability and Accountability Act

• Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology

For individuals assigned and/or hired to work in Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.